Barista - Lobby Lounge

Mandarin Oriental Downtown, Dubai is looking for a Barista to join our Food & Beverage Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Food & Beverage department in Dubai, the Barista will offer and prepare an outstanding selection of creative beverages. They will support the Servers in any other required duties and tasks under the guidance of the respective managers and supervisors. The Barista reports to the Head Barista.

As a Barista, you will be responsible for the following duties:

• Understand and verbally explain the outlet’s concept and food and beverage offerings to guests, including the characteristics of various drinks.
• Mix and match ingredients to create outstanding non-alcoholic drinks, coffee, espresso, blended coffee, and teas, garnishing them as per standards.
• Handle customer complaints effectively, both verbal and written, and report them to managers without fail.
• Set up the daily bar counter, ensuring all necessary ingredients and equipment are prepared, and check inventory to avoid running out of stock during service periods.
• Clean and sanitise designated areas after each shift, conduct periodic deep cleaning, and ensure correct date labelling for all products.
• Assist in creating new blended drinks for promotional activities and new menus, and perform cashiering duties if requested.

As a Barista, we expect from you:

• Hold a High School qualification or equivalent, with a degree or Higher National Diploma in Hospitality/Hotel/Business Management preferred.
• Have 3 years’ experience as a Barista/Bartender in a high-end bar with the highest service levels, and a minimum of 2 years’ experience working as a luxury hotel/resort bartender.
• Possess verbal and written communication skills in English, preferably in Arabic or other languages.
• Be familiar with restaurant point of sales and cashiering procedures and can prepare and suggest classic and innovative beverages.
• Demonstrate strong interpersonal and communication skills to interact effectively with guests and colleagues and exhibit exceptional organizational skills and attention to detail.
• Have physical capabilities to stand for long periods and flexibility to work various shifts, including evenings, weekends, and holidays, as business requires.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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