Are you passionate about empowering customers to unlock the full potential of Airtable, especially its cutting-edge AI features? As a Senior Base Optimization Specialist, you'll play a pivotal role in post-sales customer success, directly engaging with users to resolve technical and operational challenges, accelerate adoption, and drive satisfaction. This is a unique opportunity to leverage your technical expertise, consultative mindset, and adaptability in a fast-evolving environment—making a tangible impact on how organizations, especially in higher education, transform their workflows with Airtable.

What you'll do

• Conduct direct customer calls to diagnose and resolve technical and operational issues, with a focus on AI and advanced platform capabilities
• Guide customers through complex implementations, automation workflows, API integrations, and database optimizations
• Proactively identify and address adoption barriers, accelerating customer success and platform utilization
• Maintain a high standard of customer satisfaction (5.0 CSAT) and productivity (>70% occupancy) through efficient case management
• Continuously learn and master new Airtable features and AI functionalities, staying ahead of product updates and emerging use cases
• Collaborate with internal teams to share customer insights and contribute to product and process improvements

Who you are

• Experienced in higher education or similar environments, with a strong understanding of institutional workflows and challenges
• Technically proficient, with demonstrated ability to quickly learn and apply new tools, especially no-code/low-code platforms and AI features
• Skilled problem-solver, comfortable navigating databases, automations, and integrations to deliver effective solutions
• Self-directed and adaptable, able to independently research and master evolving platform capabilities without extensive formal training
• Naturally inquisitive and consultative, adept at asking probing questions to uncover root causes and identify opportunities for expanded platform usage
• Proven track record of delivering exceptional customer experiences, as evidenced by high CSAT scores and successful customer engagements

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.

VEVRAA-Federal Contractor

If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.

#LI-Remote