Beauty Advisor

Job Requisition ID: 173993

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

The Beauty Advisor is a pivotal sales role within the Watsons retail division, focused on delivering exceptional service to customers while driving sales through expert product knowledge and engaging sales techniques. Success in this position is measured through various key performance indicators, such as sales achievements and customer satisfaction scores, and requires a thorough understanding of market trends and customer needs.

What You Will Do:

Sales and Customer Engagement

• Recommend appropriate products and provide information highlighting the Features, Advantages, and Benefits to the customers.
• Assist customers in locating, selecting, and purchasing desired products based on preferred brand, variant, and color.
• Utilize selling techniques such as suggestive selling, upselling, and cross-selling to increase Average Transaction Value (ATV).
• Attend to all customer queries and needs with a courteous and friendly approach.
• Resolve customer complaints guided by set customer service standards and within scope of control.

Merchandising and Store Management

• Ensure products on display are replenished as needed with complete shelf tag price, and price tags.
• Maintain cleanliness and orderliness of the assigned area.
• Monitor and update reports on product shelf life, availability, and stock levels.
• Timely display all products following set planograms and guidelines for a specified duration.
• Prepare and set up store promotions using marketing collaterals to effectively communicate store promotions.

Compliance and Reporting

• Ensure proper safekeeping of all store merchandise to prevent shoplifting, damages, and pilferage.
• Weekly monitor price changes and update price tags as needed.
• Strictly comply with set company policies and procedures, especially regarding attendance, punctuality, and grooming standards.
• Monitor financial dimensions such as P&L, UPT, ATV, SOP, SPSQFT, Audit, Compliance, and Shrinkage.
• Participate and implement agreed EES action plans.

Required Skills To Be Successful:

• Good knowledge of the fashion/beauty industry and trends.
• Effective retail operational skills, including stock management and visual merchandising.
• Strong computer skills for system operations and reporting.
• Empathy and customer service orientation with a focus on results.

What Qualifies You For The Role:

• High School diploma or equivalent preferred; degree not essential.
• Minimum of 2 to 4 years of experience in retail, specifically focusing on the beauty or fashion sector.
• Good knowledge of the fashion and beauty industry, including current trends.
• Proven skills in retail operations, including stock management, visual merchandising, systems, and cash handling.
• Strong customer service orientation with excellent relationship-building skills.
• Demonstrable leadership and problem-solving capabilities.
• Proactive with a good team spirit and ability to take initiatives.
• Integrity and trust in dealing with ambiguity.

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

About Al-Futtaim Malls
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/

About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.

The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.

The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.

These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.