Bell Attendant - Franchise

Bell Attendant - Franchise

Job Requirements

The Bell Attendant is responsible for creating a warm and welcoming first impression for all guests. This role ensures smooth arrival and departure experiences by assisting with luggage, providing hotel information, and delivering exceptional guest service at all times.

What will I be doing?

As a Bell Attendant, you will be responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Greet guests upon arrival and assist with luggage handling, storage, and delivery.
• Escort guests to their rooms and explain room features and hotel facilities.
• Ensure prompt pick-up and delivery of guest luggage during check-in and check-out.
• Handle guest requests courteously and efficiently.
• Maintain cleanliness and organization of the lobby and bell desk area.
• Coordinate with the Front Desk, Concierge, and other departments to meet guest needs.
• Deliver packages, messages, and other items to guest rooms as required.
• Assist with valet parking or transportation arrangements (if applicable).
• Uphold hotel service standards and demonstrate a professional appearance at all times.

Work Experience

Previous experience in a similar role within the hospitality industry is an advantage.

Excellent communication and interpersonal skills.

Friendly, courteous, and guest-oriented personality.

Ability to handle multiple tasks and remain calm under pressure.

Physically fit to handle luggage and stand for extended periods.

Flexible to work in shifts, including weekends and holidays.

Benefits

• Basic Salary
• Housing Allowance
• Transportation Allowance
• Vacation ticket entitlement
• Medical Insurance
• Life Insurance

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.