Bellboy

Job post summary

Date posted: March 21, 2025

Job description:

Job Title: Bell Boy – Holiday Homes (Downtown Properties)

Job Description:

We are looking for a motivated and service-driven Bell Boy to join our growing holiday homes team in Dubai. This role involves assisting guests across Dubai. delivering outstanding service, and ensuring smooth arrivals, departures, and in-stay support. The ideal candidate is ambitious, ready to grow within the company, and comfortable moving between locations to support guest needs.

Key Responsibilities:

Guest Assistance & Welcome:

• Greet guests upon arrival at various Downtown locations with a warm, professional demeanor.
• Assist with luggage handling during check-in and check-out.
• Escort guests to their holiday apartments and provide a brief orientation on amenities and apartment features.

Mobility & On-Call Support:

• Travel between different holiday home properties in Downtown Dubai to assist guests as needed.
• Be available on call for urgent guest assistance, luggage transport, or delivery needs.

Guest Experience & Information:

• Provide guests with information about local attractions, nearby restaurants, and transportation options.
• Offer assistance with arranging taxis or transportation upon request.

Deliveries & In-Stay Requests:

• Deliver items such as welcome kits, water, groceries, or requested items to apartments.
• Respond promptly to guest needs including extra bedding, room amenities, or maintenance coordination.

Property Upkeep & Appearance:

• Ensure the entrance and reception areas of each property are clean, presentable, and well-maintained.
• Assist with organizing and maintaining luggage storage spaces

Safety & Security:

• Ensure guest belongings are handled securely and delivered correctly.
• Report any lost or found items and assist with resolving related issues

Ambition & Growth:

• Take initiative in learning about the holiday home business.
• Show a proactive attitude toward achieving personal and team goals in guest satisfaction and service excellence.

Skills & Qualifications:

• Communication Skills: Must be able to interact with guests and other hotel staff effectively.
• Physical Stamina: The role requires carrying and lifting luggage.
• Customer Service: Strong focus on providing excellent service and assisting guests.
• Attention to Detail: Able to keep track of luggage and guest preferences.
• Multitasking: Ability to handle multiple tasks at once, such as assisting with luggage while addressing guest requests.

Preferred Experience:

• Previous experience in hospitality or a customer service-related role.

Job Types: Full-time, Contract

Contract length: 24 months

Application Question(s):

• Available to Join Immediately

Experience:

• Hospitality: 1 year (Required)

Language:

• English (Required)
• Arabic (Preferred)

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Holiday homes: 1 year (Preferred)