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Bellman

Dubai, United Arab Emirates

Novotel & Adagio Premium Dubai Al Barsha is seeking a friendly, customer-focused individual to create exceptional first and lasting impressions for our guests. As a Bellman, you will play a crucial role in ensuring our guests receive warm, attentive service from the moment they arrive until their departure.

  • Greet and welcome guests with a friendly, professional demeanor upon their arrival
  • Assist guests with luggage handling during check-in and check-out processes
  • Escort guests to their rooms, providing information about hotel amenities and services
  • Offer knowledgeable recommendations about local attractions, dining options, and transportation in Dubai
  • Maintain a clean and organized lobby area, ensuring luggage carts are always available and in good condition
  • Assist with valet parking services when required
  • Collaborate with front desk staff to ensure smooth check-in and check-out experiences
  • Respond promptly to guest requests and inquiries, demonstrating a commitment to exceptional customer service
  • Maintain up-to-date knowledge of hotel policies, services, and current events to address guest questions accurately
  • Assist with special requests or errands to enhance guest satisfaction
  • Ensure proper tagging and secure storage of guest luggage
  • Perform additional duties as assigned by management to support overall hotel operations

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