Bellman

Novotel & Adagio Premium Dubai Al Barsha is seeking a friendly, customer-focused individual to create exceptional first and lasting impressions for our guests. As a Bellman, you will play a crucial role in ensuring our guests receive warm, attentive service from the moment they arrive until their departure.

• Greet and welcome guests with a friendly, professional demeanor upon their arrival
• Assist guests with luggage handling during check-in and check-out processes
• Escort guests to their rooms, providing information about hotel amenities and services
• Offer knowledgeable recommendations about local attractions, dining options, and transportation in Dubai
• Maintain a clean and organized lobby area, ensuring luggage carts are always available and in good condition
• Assist with valet parking services when required
• Collaborate with front desk staff to ensure smooth check-in and check-out experiences
• Respond promptly to guest requests and inquiries, demonstrating a commitment to exceptional customer service
• Maintain up-to-date knowledge of hotel policies, services, and current events to address guest questions accurately
• Assist with special requests or errands to enhance guest satisfaction
• Ensure proper tagging and secure storage of guest luggage
• Perform additional duties as assigned by management to support overall hotel operations