The Benefits Administrator plays a pivotal role in supporting AAA Parking’s multi-state operations by administering employee benefits programs, managing workers’ compensation claims, and serving as a backup payroll processor. This position ensures accurate, timely, and compliant administration of benefits and claims while providing excellent support to our employees across diverse operational settings.

This is a hybrid role. (2 days remote, 3 days onsite)

Key Responsibilities

Benefits Administration

• Oversee administration of medical, dental, vision, life insurance, disability coverage, flexible spending accounts, and retirement plans.

• Facilitate new hire enrollment, open enrollment, and qualifying life event changes for hourly and salaried employees across multiple states.

• Serve as the primary point of contact for benefits inquiries, provide educational resources, and address coverage concerns.

• Maintain accurate records in ADP Lyric and submit timely data to carriers and vendors.

• Audit benefit invoices, resolve discrepancies, and collaborate with payroll for accurate deductions.

• Ensure compliance with federal and state regulations including ACA, COBRA, ERISA, HIPAA, and applicable state mandates.

• Support vendor management, plan renewals, and communications to employees regarding benefits.

Workers’ Compensation Claim Management

• Serve as liaison for workers’ compensation claims across parking garages, hotel properties, event venues, and shuttle operations.

• Submit First Reports of Injury (FROI) accurately and promptly to carriers or third-party administrators.

• Collaborate with employees, management, and insurance partners for claim processing, medical follow-ups, and return-to-work planning.

• Monitor claims status, oversee medical documentation, manage work restrictions, and identify transitional duty opportunities.

Backup Payroll Support

• Provide backup support to payroll processing for multi-state operations during absences, peak periods, or special projects.

• Review timesheets, verify hours, and ensure accurate pay for hourly and salaried employees across all operational areas.

Required:

• Bachelor’s degree in HR, Labor Relations, Business, or related field (or equivalent experience).

• 2–4 years of experience in benefits administration, workers’ compensation, payroll support, or HR.

• Experience supporting multi-state operations preferred.

• Proficiency in HRIS/benefits platforms (ADP or similar).

• Knowledge of ERISA, COBRA, ACA, FMLA, and other benefits compliance regulations.

• Deep understanding of core employee benefits and multi-state workers’ compensation.

• Knowledge of state-specific reporting, waiting periods, and return-to-work requirements.

• Ability to provide clear, empathetic support in fast-paced, customer-facing environments.

• Ability to use sound judgment in navigating complex benefits, payroll, and injury-related situations, and to handle sensitive information with discretion and integrity.

Preferred:

• Ongoing training, certifications, or evidence of continued knowledge-building in HR, benefits, or payroll.

• Experience supporting multi-state operations.

• Strong knowledge of benefits compliance regulations.

• Experience in the hospitality industry preferred.

• Experience engaging with an hourly workforce.

• Basic payroll and wage/hour compliance knowledge.

• Experience with payroll systems (ADP Lyric, Paycom, or similar).

• CEBS or similar certification; FPC is a plus.

• Demonstrates deep understanding of core benefit offerings
• Manages multi state workers’ compensation claims with accuracy, urgency, and empathy.
• Understands state specific reporting timelines, waiting periods, and return to work requirements.
• Stays current on state‑specific requirements related to benefits and workers compensation laws.
• Provides responsive, respectful, and clear support to employees working in fast‑paced, customer‑facing roles.
• Handles sensitive employee information with discretion and integrity.
• Uses sound judgment when navigating complex benefits, payroll, or injury related situations.

Limitations and Disclaimer: