Benefits Administrator | 3-5 yrs Experience Required | English + Spanish Bilingual

Company Description

The Craig Zinn Automotive Group is a renowned automobile dealership group serving South Florida, offering services such as auto sales, leasing, rental, financing, repairs, and more.

It operates several factory-authorized dealers, including Toyota of Hollywood, Lexus of Pembroke Pines, Acura of Pembroke Pines, Lexus of North Miami, and Subaru of Pembroke Pines.

The company places a strong emphasis on quality, honesty, and integrity, valuing excellence in personal and business relationships as key pillars of its success.

With a customer-centric approach, Craig Zinn Automotive Group aims to provide a comprehensive and superior automotive experience.

Job Summary

The Benefits Administrator is responsible for the administration, coordination, and compliance of all employee benefit programs. This role serves as the primary point of contact for employees regarding benefits-related inquiries and ensures accurate enrollment, billing, deductions, and regulatory compliance.

Essential Functions:

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

Benefits Administration & Compliance:

• Administer and coordinate all employee benefits programs, including medical, dental, vision, supplemental insurance plans, wellness programs, and the 401(k) retirement plan
• Manage day-to-day benefits administration, including new hire enrollments, qualifying life events, changes, and terminations.
• Coordinate and manage the Annual Open Enrollment process, including employee communications, system setup, processing elections, and vendor coordination.
• Serve as the primary liaison with benefits carriers, brokers, and third-party administrators to resolve employee issues and ensure proper plan administration.
• Monitor benefits eligibility and enrollment timelines and conduct benefits orientation for newly eligible employees.
• Maintain accurate, confidential benefits records and ensure data integrity within the HRIS and benefits systems.
• Distribute benefits-related documents, including plan notices and 401(k) materials, and coordinate with the 401(k) TPA and broker to ensure compliance with ERISA, DOL, and other governing agencies.
• Assist with the preparation, timeliness, and accuracy of required benefits filings and notices, including but not limited to CMS, Medicare Part D, and Form 5500.
• Audit and reconcile monthly benefits billing to ensure accurate deductions, premium payments, changes, and reimbursements.
• Identify, document, and track billing discrepancies through a monthly discrepancy log and work with vendors to resolve issues.
• Ensure all benefits programs comply with applicable federal, state, and local regulations, including COBRA, HIPAA, and ACA requirements.
• Coordinate COBRA administration for terminated employees, audit invoices, and ensure accurate and timely payment processing.
• Stay current on benefits trends, regulatory changes, and best practices to recommend enhancements to benefit offerings and processes.

Employee Support & Leave Administration:

• Serve as a resource to employees by providing benefits-related information and assisting with issue resolution.
• Coordinate and administer employee leaves of absence as related to benefits, including FMLA, medical, military, disability, and personal leaves.
• Distribute leave-related documentation, track required certifications, maintain records, and coordinate benefit premium payments during leave periods.
• Maintain ongoing, professional communication with employees on leave to provide support, follow up on status updates, and coordinate return-to-work timelines, while also providing appropriate, nonconfidential status updates to management and the dealership HR representative in accordance with privacy and confidentiality requirements.
• Support employees through the return-to-work process to ensure timely reinstatement of benefits coverage.
• Respond to employee inquiries regarding benefits eligibility, coverage, premium deductions, and plan provisions.
• Develop and distribute clear benefits communications and educational materials to support employee understanding and informed decision-making.

Quarterly Benefits Information Sessions:

• Conduct quarterly on-site benefits information sessions at all company locations to educate employees on health plans, optional and supplemental benefits, qualifying life events, 401(k) participation, and available programs.
• Coordinate session scheduling, prepare materials, partner with location leadership, and ensure accessibility for all employees.

Continuous Improvement & Special Projects:

• Monitor and recommend process improvements to enhance benefits administration efficiency and employee experience.
• Participate in benefits-related projects and initiatives as assigned.  Perform other benefits-related duties as required.

Required Education & Experience:

• High School Diploma required.
• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred; or two to four years of direct benefits administration experience; or an equivalent combination of education and experience.
• Strong knowledge of employee benefits administration, benefits laws, and compliance requirements.
• Experience working with HRIS and benefits administration systems.
• HR or Benefits-related certification preferred.
• Valid Driver’s License with a clean driving record.

Knowledge, Skills and Abilities

• Strong customer service, communication, and problem-solving skills.
• Ability to handle confidential information with discretion and professionalism.
• Strong organizational skills with attention to detail and accuracy.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Adaptability and ability to learn new technologies and systems quickly.
• Ability to interpret benefits plans, regulatory guidance, and confidential documentation.  Sound judgment and reasoning skills to resolve benefits-related issues effectively.

Physical Demands:

While performing the duties of this job the employee is regularly required to talk or hear, occasionally required to stand and walk, and mainly required to sit; use hands to finger, handle, feel, reach with hands and arms, stoop, kneel, crouch, or crawl, smell, and lift and/or move up to 10-20 pounds occasionally.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

Employee must be able to use different type of equipment and/or tools: computers, scanners, printers.

The employee is expected to make quick decisions, remember processes, maintain focus, complete tasks independently, and complete tasks in situations that have a speed or productivity objectives.

Work Environment:

While performing the duties of this job the employee is regularly exposed to office/indoor conditions. With occasional outdoor weather conditions and driving.

The employee is occasionally exposed to moving mechanical parts during dealership visits. The noise level in the work environment is usually quite with moderate noise levels when conducting on-site dealership visits.

Other:

• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
• Due to the critical nature of the automotive industry, employees may be required to work varying schedules to reflect the business needs of the dealership. In addition, attendance at all schedule training sessions and meetings is required.
• Upon employment, all employees are required to fully comply with Company rules and regulations for the safe and effective operation of the facility.

Pay: $40.00 - $43.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person