Benefits Coordinator

```Overview:

We are seeking a skilled and detail-oriented to join our team.

As a Benefits Coordinator

Duties and Responsibilities:

Position Summary:

The Benefits Counselor plays a vital role in the financial operations of the healthcare facility by ensuring accurate billing, timely collections, and effective communication with patients and insurance providers. This position requires a detail-oriented individual with strong communication skills and a solid understanding of medical billing and coding practices.

Key Responsibilities: Patient Financial Services & Billing and Authoziations:

• Answer incoming calls and assist patients with billing inquiries.
• Update patient records with billing, payment, and demographic information.
• Assign appropriate medical codes (ICD-10, CPT, J-codes, Q-codes) to procedures and services.
• Follow up on unpaid claims and denials; resubmit claims as necessary to avoid timely filing issues.
• Work on Old Accounts Receivable (AR) and assigned billing tasks.
• Communicate with insurance companies, patients, and healthcare providers to resolve billing disputes.
• Assist the Financial Coordinator with end-of-day patient payment reconciliation.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Complete insurance prior authorizations for procedures.
• Previous medical office or healthcare business office experience required
• Knowledge of insurance plans, authorizations, and billing processes
• Strong communication and customer service skills
• Ability to multitask and work independently

Patient Collections:

• Maintain office collections and manage patient payment plans.
• Post auto and manual patient payments; review and reconcile patient statements.
• Manage unapplied patient payments (copays and balances) for end-of-month closing.
• Call patients in advance of appointments to collect copays, deductibles, and outstanding balances.
• Verify insurance benefits and eligibility; update patient demographics including returned mail.
• Contact self-pay patients to collect balances and set up payment plans; manage NSF (non-sufficient funds) issues.
• Work the current year AR, including correspondence from the bank lockbox.
• Handle virtual credit card payments and request paper checks when necessary.

Qualifications:

• High school diploma or equivalent; associate degree or certification in medical billing preferred.
• 2+ years of experience in medical billing, coding, or patient financial services.
• Proficiency in medical coding (ICD-10, CPT, J-codes, Q-codes).
• Strong knowledge of insurance processes, EOBs, and AR follow-up.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with HIPAA regulations and patient confidentiality standards.
• Serve as a backup for the Patient Financial Coordinator.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Corpus Christi, TX 78411: Relocate before starting work (Required)

Work Location: In person