Benefits Human Resources Analyst I

The Position

• Educate employees, in-person and virtual, through New Employee Orientation, annual open enrollment presentations, benefit days, how to apply sessions, benefit resource fairs, and other employee education opportunities.
• Provide customer service by responding to inquiries from the benefits main email box, phone line, in-person, and assist employees with resolving benefit related issues.
• Review daily employee/employment census files and determine any impacts to employee benefit eligibility, process changes in the enrollment system, and notify impacted employees.
• Collaborate with Benefits team members and vendor partners to conduct enrollment audits and resolve discrepancies.
• Process life insurance claims, complete life insurance portability forms, and respond to life insurance divorce decree monitoring.
• Support benefits recordkeeping while staying up to date with electronic records management system updates by attending City Auditor meetings and ensuring benefit records meet required retention schedules.
• Process qualifying life events. May also support new hire benefits enrollment by determining eligibility, reviewing and approving enrollment and dependent verification as a backup or when high volume arises.
• Support annual open enrollment functions including planning, enrollment system testing, updating materials, attending enrollment meetings, performing audits, and providing customer service.
• Process invoices for payment to vendors.
• Support special projects i.e. benefit plan, program, and system implementations.
• Serve as back-up to other benefit analysts.

As a person, you are:

• Detail Oriented: An organizer and planner who thrives on details and is uncompromising in consistency and accuracy.
• People Centered: Understands that our people are our most important resource.
• An Equity Champion: Skilled in using an equity lens to guide and inform your work.
• Emotionally Intelligent: Able to build strong relationships by staying attuned to the desires and needs of colleagues.

To Qualify

The following minimum qualifications are required for this position:

• 
  Experience applying the principles, practices and techniques of employee benefit analysis and administration.
• Knowledge of applicable State and Federal laws including but not limited to the Section 125, ACA, HIPAA, COBRA, FMLA and the ability to learn and apply City rules, policies, procedures, and collective bargaining agreements
• Experience effectively learning and operating complex benefit administrative software, HRIS systems, and other computer equipment and software including Outlook, Word, Excel, PowerPoint, or other related experience.
• Experience handling sensitive, complex and confidential benefit and human resource issues and employee situations.
• Ability to facilitate benefits outreach and education to diverse stakeholders, including effectively presenting information to audiences of various sizes both virtually and in-person.
• Ability to organize, prioritize, and manage multiple assignments in a fast-paced environment.

Although not required, you may have:

• Notary Public Designation

The Recruitment Process

• Resume
• Answer to the Supplemental Questions (click on the Questions tab to preview the questions)

• Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.)

We have recently updated our veteran preference process. Starting March 3rd, 2025 If you made the eligible list and met the eligibility to receive veteran preference, you will no longer need to submit veteran documents for future recruitments.

If you need to update or remove your veteran preference for a specific recruitment or from your master profile, please contact the recruiter listed in the job announcement.

• Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
• Your resume should support the details described in your responses to the supplemental questions.
• How We Determine Pay: The City of Portland is covered by the Oregon Equal Pay Act. Your salary is determined based on the experience listed in your resume that is directly related and equivalent to the position for which you are applying. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all your relevant experience.
• Do not attach materials not requested.
• All completed applications for this position must be submitted no later than on the closing date and time of this recruitment.
• All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted.
• You can use AI tools to assist with your job application, but please make sure to personalize your responses to supplemental questions. Avoid copying and pasting; instead, use AI to generate ideas and then tailor them to reflect your own experiences and skills.

• An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%.
• Your resume and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
• You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information.
• Additional evaluation may be required prior to establishment of the eligible list and/or final selection.

• Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.

• Hiring bureau will review and select candidates to interview.

• A start date will be determined after all conditions of employment have been met.

Additional Information

Click here for additional information regarding the following:

• Veteran Preference
• ADA, Pregnancy, and Religious Accommodations
• Work Status
• Equal Employment Opportunity