Bigo Live - User Operations

Key Responsibilities:

1. VIP User Management:

• Enhance VIP user satisfaction, engagement, and loyalty.
• Develop and implement incentive strategies tailored to the Pakistan market to boost user retention and conversion.
• Exhibit strong execution skills to achieve measurable targets in user activity, retention, and revenue growth.

2. Data Analysis:

• Utilize tools like Excel and SQL to analyze user behavior and transaction data, driving data-informed operational strategies.
• Extract key insights from data to identify and address user recharge obstacles, adjusting tactics swiftly.

3. Event Planning & Execution:

• Organize a minimum of three innovative and engaging online events each quarter aimed at increasing VIP participation.
• Manage the entire event lifecycle, from planning through execution to post-event evaluation, while overcoming challenges such as resource limitations and low user engagement.

4. User Needs & Service Management:

• Conduct regular monthly surveys to understand user needs and behaviors, optimizing user experience and product features accordingly.
• Provide effective customer service solutions to ensure high levels of satisfaction and loyalty among VIP users.

Job Requirements:

1. Education & Language:

• Bachelor’s degree or higher, preferably in STEM fields such as Mathematics, Engineering, Computer Science, or Statistics.
• Proficiency in English with strong cross-team communication skills and multicultural adaptability.

2. Data & Logic Skills:

• Proficiency in data analysis tools (Excel, SQL, etc.), with the ability to develop data-driven operational strategies.
• Strong logical thinking and problem-solving skills, capable of making quick decisions in complex environments.

3. Execution & Career Ambition:

• High execution capability and accountability, with a proven track record of meeting or exceeding goals, particularly in managing low user engagement.
• Clear career ambition in user operations and management, with a desire to drive innovation and achieve outstanding results.

4. User Operations & Customer Service Experience:

• Extensive experience in user operations and customer service, especially in handling high-value VIP user needs.
• Ability to efficiently manage user relationships, quickly address and resolve user issues, and optimize processes to enhance satisfaction and retention.

5. Schedule Flexibility & Responsiveness:

• Must be willing to adapt to business needs by accepting occasional weekend or night shift assignments, especially during key campaigns, user events, or peak activity periods.
• Demonstrates a proactive attitude and responsiveness to urgent operational requirements.