Bilingual Call Center Team Leader KPI & Coaching

A leading call center company is looking for a proficient individual to manage team performance and operations. Candidates should have at least 1 year of experience in a supervisory role and exhibit strong decision-making and problem-solving abilities. Bilingual proficiency in Arabic and English is essential for effective communication and reporting. Responsibilities include coaching and training agents to improve productivity, assessed through thorough knowledge of KPIs and quality assurance processes.