Bilingual Customer Service Representative

Join Our Team as a Healthcare Services Representative!

Are you passionate about helping others and delivering exceptional service? We are looking for committed professionals to join our team as Customer Service Representatives, playing a key role in the experience of our members and clients.

In this position, you will be the first point of contact, providing phone support, resolving needs on the first call, and ensuring a professional, empathetic, and efficient service experience.

Additionally, there are development opportunities to support clients in the United States, allowing you to expand your professional experience in a dynamic and international environment.

Key Responsibilities

• Handle incoming calls from members and provide clear information about their health plans.
• Guide and educate members on coverage, benefits, and promotions (non-clinical topics).
• Document inquiries, actions, and resolutions accurately while ensuring compliance.
• Escalate unresolved issues or complaints to supervisors or appropriate departments.
• Participate in outbound interviews, contact center projects, and training programs.
• Maintain confidentiality and comply with regulations such as HIPAA and internal policies.

Requirements

• Minimum of 1 year of Customer Service experience.
• High school diploma required (college credits preferred).
• Knowledge of computer applications and Microsoft Office.
• Excellent verbal, written, and reading communication skills.
• Bilingual (Spanish and English).
• Strong customer service orientation, empathy, and proactive attitude.
• Availability to work rotating shifts (Monday through Sunday, including weekends and holidays).

Benefits

• Specialized training in customer service, regulations, and healthcare topics.
• 24/7 telemedicine service.
• Free employee health and wellness programs.
• Opportunities for growth and professional development.
• Paid leave.
• Retirement plan.
• The opportunity to positively impact the well-being of the population.

Location: On-site in Guaynabo or Mayagüez, Puerto Rico
Employment Type: Full-time or Part-time | Temporary or Regular (based on available openings)

We are an Equal Employment Opportunity Employer (EEOC).