Bilingual Help Desk

Job Summary:
iFAB Corp is seeking a highly motivated and reliable Bilingual Desk Clerk who is fluent in both English and Spanish. This role requires strong communication skills, as the primary responsibility is handling a high volume of inbound and outbound calls throughout the day. The ideal candidate is organized, patient, and customer-focused, with the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Manage a high volume of incoming and outgoing calls in both English and Spanish
• Provide accurate information and assistance to clients, customers, and internal teams
• Schedule appointments, follow up on inquiries, and maintain call logs
• Handle customer concerns professionally and escalate issues when necessary
• Perform general administrative tasks such as data entry, filing, and email correspondence
• Maintain up-to-date records of customer interactions and transactions
• Support daily office operations as needed.

Qualifications:

• Fluency in both English and Spanish (spoken and written)
• Excellent verbal communication and active listening skills
• Strong customer service orientation
• Ability to handle continuous phone work for extended periods
• Proficiency in basic computer applications (e.g., Microsoft Office, CRM systems)
• Strong organizational skills and attention to detail
• Ability to multitask and work efficiently under pressure

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