Bilingual Outbound Call Center Representative

Job Overview

Looking for an outbound sales person to work in our call center. We offer utility energy upgrqde programs to disadvantaged communities. These are no-cost programs to the customer. If you are high energy and good on the phone give us a call.

Duties

Make outbound calls to clients, patients, or customers to provide information, follow-up on services, or gather feedback
Utilize bilingual communication skills to ensure clarity and understanding across language barriers
Maintain accurate and detailed data entry of call interactions into the computer system
Apply knowledge of medical terminology when discussing healthcare-related topics or services
Demonstrate excellent phone etiquette and active listening to address inquiries professionally and efficiently
Collaborate with team members to resolve issues, escalate concerns when necessary, and improve overall service quality
Document all call activities thoroughly, including outcomes and relevant details for future reference

Qualifications

Bilingual proficiency in English and another language (e.g., Spanish, French, Mandarin) is required
Previous experience in a medical office or healthcare setting is highly preferred
Strong computer skills with familiarity in data entry and customer management systems
Knowledge of medical terminology enhances communication accuracy in healthcare-related calls
Excellent communication skills, both verbal and written, with a friendly and professional demeanor
Experience in customer service roles with strong phone etiquette and active listening abilities
Ability to analyze situations quickly and provide appropriate solutions or escalate as needed

Join us if you’re passionate about delivering outstanding service while utilizing your multilingual abilities! This role offers a rewarding chance to support individuals through meaningful conversations, all within a collaborative team dedicated to excellence.

Job Type: Full-time

Pay: $19.98 - $26.88 per hour

Benefits: