Education and Experience Requirements

• Bilingual: French and English (speak/write)
• Basic troubleshooting experience, tech-savvy.
• 2-3 years experience in a customer-facing role
• Ability to simplify technical details to customers.
• Computer science grads preferred.

Key Responsibilities

• Daily Customer Support (Level 1 & 2)
• Monitoring network performance, identifying and resolving network issues.
• Managing user accounts, permissions, and access rights to various systems and applications.
• Responding to user-reported issues and providing technical support for network and system-

related problems.

• Troubleshooting hardware, software, and network connectivity issues.