Bilingual/Bicultural Receptionist

The Living Room is advancing innovative approaches to support women and children experiencing homelessness establish a stable and flourishing life. Our efforts are focused on serving with housing, wrap-around services, outreach, and focused financial assistance. We also serve hot meals and meal boxes. While much of our capacity provides one-on-one support, we have goals for micro-enterprise, and a teaching kitchen. In this growth process, TLR is working to develop and improve best practices and collaborations. This is an extremely exciting time to join a growing organization that is heart centered.

Job Title: Bilingual/Bicultural Center Receptionist

Reports To: Center Supervisor

Status: Full-Time/Non-Exempt (Mon - Fri 8am-4:30pm)

Summary:

The Bilingual/Bicultural Center Receptionist position is responsible for greeting participants as they arrive, assessing needs and abilities to engage, answer questions, and ensuring they get to the correct service provider, class or group. All volunteers and community partners will also be checking in with the Receptionist upon arrival. Participants often will arrive in varying stages of trauma due to homelessness or other traumatic life events. There will be components of mentoring, coaching, and kindness.

Job Duties:

• Welcomes all visitors including community partners, volunteers, and participants and has them sign in at the front desk
• Provides professional, respectful and supportive engagement with all participants, volunteers, community partners, and guests
• Receives and logs incoming phone calls and connects them to appropriate staff
• Retrieves messages from voicemail and forwards to appropriate staff
• Ensures that common areas and meeting rooms are clean and organized
• Ensures that all participants are following TLR agreements
• Ensure all sign-in sheets are prepared for community partners
• Ensure logs are prepared for classes and special events
• Report all safety concerns to Center Supervisor in a timely manner
• Attend all mandatory staff meetings

Environment:

• While performing the duties of this job, the employee works both indoors and occasionally outdoors.
• May be exposed to equipment vibrations, noises, and odors, wet and/or slippery surfaces.
• May include traveling to meetings, conferences, and work assignments.
• The employee must be able to meet deadlines with time constraints.
• The noise level in the work environment is usually moderate and often work in a shared space.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able sit for extended periods
• Sensory: Frequently required to read documents and written reports
• Must be able to speak clearly and understand/be understood using English and Spanish
• Frequently required to concentrate on moderate detail with frequent interruption
• Must be able to attend to a task/function for 20-45 minutes at a time. Frequently required to understand and relate to specific ideas, several at a time
• Frequently required to use a computer and phone
• Moderate periods of walking or standing
• Must be able to lift, carry, and place up to 40 pounds at a time
• Specific vision abilities required by this job include close vision, depth perception, peripheral vision, and color vision

Qualifications

• Fluency in both English and Spanish is required.
• Previous experience as a mental health or non-profit receptionist is preferred but not mandatory.
• Strong computer literacy with proficiency with Microsoft applications.
• Familiarity with phone systems and office management practices is essential.
• Excellent proofreading skills with attention to detail in clerical work.
• Ability to multitask effectively in a busy environment while maintaining professionalism.
• Strong interpersonal skills to interact positively with clients and staff.

If you are passionate about providing excellent service and possess the necessary skills, we encourage you to apply for this exciting opportunity as a Bilingual Receptionist!

All interested and qualified applicants can send a cover letter and resume to the email provided.

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person