Billing Analyst

1. Stakeholder Management & Communication

• Effectively handle queries from key stakeholders (Product Billing, Tax, Accounting, O2C, Banking), ensuring strong relationships across all functions.

• Build and maintain cross-functional alignment between financial needs, business requirements, and technical capabilities.

2. Billing Operations & Issue Resolution

• Handle incoming tickets / requests via Zendesk or ServiceNow (SNOW) platforms.

• Ensure credit & debit note requests are processed on time, accurately, and thoroughly.

• Maintain smooth day-to-day billing operations.

• Maintain a high ticket resolution rate and ensure timely support to internal teams.

• Detect and correct errors in billing processes; resolve complex billing issues.

• Ensure billing accuracy by investigating errors, running reports, and executing business-critical SOX and non-SOX controls.

3. Process Improvement & Quality Assurance

• Analyze current billing processes to maintain and improve billing quality.

• Identify and drive opportunities for process optimization and automation.

4. Projects & Change Support

• Support the onboarding and implementation of new products and initiatives.

• Assist in implementing new change initiatives and system improvements.

• Contribute to ad hoc projects as required.

5. Team & Strategy Alignment

• Collaborate with the wider team to achieve departmental goals.

• Work effectively under pressure in a fast-paced, dynamic environment.

• 
  Strong Billing experience on SAP S4 HANA especially for EMEA region

• Familiar with SQL and Hadoop (SQL proficiency is a strong plus).

• Advance knowledge of Excel or Google Products

• Excellent communication skills with a customer-oriented mindset.

• Strong stakeholder management and cross-departmental relationship-building abilities.

• Team player with an open and collaborative attitude.

• Strong analytical mindset; data-driven and comfortable leveraging data for decisions.

• Demonstrates sound judgment when analyzing situations.

• Accurate, detail-oriented, and quality-focused.

• Strong organizational and prioritization skills.

• Able to self-organize and work independently with minimal supervision.

• Self-motivated with a positive and proactive approach

• Ability to execute, evaluate, and optimize operational processes.

• Capable of stepping back from day-to-day tasks to assess broader business impact.

• Comfortable working under pressure in a fast-paced and constantly evolving environment.