Billing Analyst

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Role: Senior Process Associate, Billing Team Associate.

Location – Houston, TX (Hybrid) Tuesday and Thursday work from office.

This is a Billing Analyst position with a primary purpose to provide support to our Customer Service Leaders. This role would be directly reporting into Genpact SDL. The role is based at the client location. It will also require this individual to take operational instructions from the client stakeholder, to ensure their goals are met. Position interacts with all levels of managers and agents within the company. There is a high degree of client interaction. Work effectively with all departments including, but not limited to Compliance, IT, Quality, Legal, HR, etc.

Responsibilities

· Provide support for Power Aero North America and South America operations

· Work with customer finance team on quarterly forecasting

· Ensure progress billings are executed in timely manner

· Invoice management and backlog cleanup

· I&C project billing

· Develop rapport with North American customers

· Parts classification and pricing workflow requests stop gap coverage

· Parts expediting (gap between depot and shipping)

· Warranty management process visibility and execution

· Timely Revenue recognition for customers

· Cost liquidation for the completed projects.

· Parts Billing

Deliverables

· Drive process improvements through measurement metrics

· Meet or exceed expectations set forth in in SOW regarding weekly past due accounts, open warranty requests, part allocation reviews, and open project request reviews

Qualifications we seek in you!

Minimum Qualifications

· High School Degree

· Proficiency in various MS Office applications especially Excel, Power Point etc

· Self-starter and ability to work independently on running smooth staffing sales and operation process

· Ability to work and coordinate with client and various internal teams at Genpact

Preferred Qualifications/ Skills

· Experience using Oracle E-Business Applications, or similar business intelligence applications

· Experience in Contract/Proposal and Purchase Order analysis

· Strong analytical skills

· Background in Information Systems a PLUS

· Excellent customer interaction and communication skills

· Must be able to work in multi-disciplinary teams

· Thorough knowledge of Microsoft products with an emphasis on Excel

· Relies on experience and judgment to plan and accomplish goals

Why join Genpact?

· Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

· Make an impact – Drive change for global enterprises and solve business challenges that matter

· Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

· Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

· Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Location-based Roles (Houston Metro area candidates are eligible for this role only.”

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.