Billing Patient Liaison

Come work with an exciting, fast-paced and quickly growing Healthcare facility. This role has a starting pay of $22/hour and allows for hybrid work after fully trained. UBNS offers generous PTO, Sick time and Long Term sick time along with 12 Holidays per year.

Main Function:

Under supervision and in accordance with the policy of UBNS, gathers and evaluates confidential patient financial data for purposes of determining and collection of patient responsibility and/or qualification for financial assistance with UBNS. Establish and arrange patient payment plans and collects patient financial responsibility on patients, current and past services.

Duties and Responsibilities:

• Prepare, review and submit patient statement weekly; identify those accounts that will receive a statement, those that require a courtesy call for payment and those that need to be prepped for transmission to collection agency.
• Places courtesy call those patient who made not remitted payment in 90 days or more in attempt to satisfy the account balance.
• Reviews accounts over 120 days old that have not remitted payment and preps accounts for transmission to collection agency; locks those accounts for future scheduling.
• Supports patients that self-identify as financial hardship, and gathers data and documents necessary to calculate correct percentage of financial relief under the Federal Poverty Guidelines allowance.
• Communicates directly with the collection agency to provide required documentation securely and within the HIPAA guidelines.
• Calculates and adds the correct collections fee to the account balance prior to forwarding account to collection agency.
• Creates the surgical schedule report for cases scheduled 2 weeks out and reviews for remaining deductible amount; contacts patient to collect pre-surgical deductible prepayment and posts amount to patient leger.
• Establishes payment plans for high balances and configures schedule of payments in easy pay system. Remits all documents and financial agreement paperwork to patient and scans signed documents in the patient medical record.
• Supports the organization and staff by communicating those accounts that are delinquent before account is unlocked for an appointment.
• Makes attempts thru various hospital and insurance systems to verify most current and up to date patient insurance information to support billing staff in remitting clean claims to the carriers for payment.
• Balances at end of day to cash, checks, and credit cards using daysheet and credit card batch report and submits to accounting.
• Performs other duties as necessary
• Performs other duties as necessary.

Qualifications:

· 2+ years of medical billing experience

· Extensive knowledge of insurance coverage

· EMR experience, preferably MEDENT.

· Knowledge of WNY Healthenet, Reveal, Payspan, Connex, EPaces, Avality, Change and others.

· Microsoft office Knowledge, especially Excel and Outlook.

· Demonstrates excellent verbal and written communication skills

· Ability to work under pressure, meet deadlines and multi-task.

· Must have good organizational skills.

· Excellent customer service skills

· Ability to maintain a professional demeanor and composure when handling difficult clients/stressful situations.

· Must have the ability to work overtime hours when necessary.

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• MEDENT: 2 years (Required)
• Medical billing: 2 years (Required)
• Insurance verification: 2 years (Required)

Location:

• Buffalo, NY 14221 (Required)

Work Location: In person