Billing Supervisor

Position Summary

The Billing Supervisor is responsible for overseeing the daily operations, performance, and strategic direction of the billing department. This role ensures accurate, timely, and compliant revenue cycle processes, while actively identifying opportunities to improve cash flow, reduce denials, and optimize overall financial performance.

This position requires a hands-on leader who can manage staff, analyze data, resolve complex billing issues, and implement systems and processes that drive efficiency and accountability across the department.

Key ResponsibilitiesDepartment Leadership & Oversight

• Supervise and manage all billing department staff, including training, performance management, and accountability
• Establish clear expectations, workflows, and productivity standards
• Conduct regular team meetings and one-on-one check-ins
• Develop and enforce billing policies and procedures
• Ensure cross-training and adequate coverage within the department

Revenue Cycle Management

• Oversee the full revenue cycle process:
• Charge entry
• Claims submission
• Payment posting
• Denial management
• Accounts receivable follow-up
• Ensure claims are submitted accurately and within timely filing limits
• Monitor and maintain low denial rates and high clean claim rates
• Implement strategies to improve collections and reduce days in AR

Reporting & Financial Oversight

• Generate and analyze key reports, including:
• Accounts Receivable (AR) aging reports
• Denial and rejection trends
• Payment and collection summaries
• Productivity reports by staff member
• Present findings and actionable insights to leadership
• Identify trends and implement corrective action plans

Denials & Issue Resolution

• Oversee denial management processes and ensure timely follow-up
• Identify root causes of denials and implement preventative solutions
• Work complex or escalated billing issues personally when needed
• Coordinate with providers and front office staff to resolve documentation or coding issues

Compliance & Accuracy

• Ensure all billing practices comply with federal, state, and payer regulations
• Maintain HIPAA compliance across all billing activities
• Stay up to date on payer policy changes, coding updates, and reimbursement guidelines
• Conduct internal audits to ensure accuracy and compliance

Payer & Vendor Relations

• Serve as primary contact for insurance companies regarding escalated issues
• Manage relationships with clearinghouses and billing vendors (if applicable)
• Negotiate or escalate recurring payer issues impacting reimbursement

Process Improvement & Systems Management

• Evaluate current workflows and implement improvements for efficiency
• Ensure proper use and optimization of EMR and billing systems (e.g., Epic, Athena, etc.)
• Lead implementation of new processes, tools, or reporting systems
• Develop SOPs (Standard Operating Procedures) for all billing functions

QualificationsRequired

• 3–5+ years of medical billing experience
• 1–2+ years in a supervisory or leadership role
• Strong knowledge of:
• Insurance claims (commercial, Medicare, Medicaid)
• CPT, ICD-10, and HCPCS coding basics
• Denial management and AR follow-up
• Experience with EMR/billing systems
• Strong analytical and problem-solving skills

Preferred

• Experience in a multi-provider clinic or growing healthcare organization
• Certification (e.g., CPC, CPB, or equivalent)
• Experience building or restructuring a billing department
• Familiarity with reporting tools and data analysis

Key Competencies

• Leadership and accountability
• Strong attention to detail
• Data-driven decision making
• Communication and conflict resolution
• Process improvement mindset
• Ability to work both strategically and hands-on

Performance Expectations

• Maintain AR days within target range
• Reduce denial rates and increase first-pass claim acceptance
• Ensure timely and accurate claim submission
• Improve overall collection rates
• Build a structured, accountable, and high-performing billing team

Work Environment

• Fast-paced medical clinic environment
• Requires ability to manage multiple priorities and deadlines
• Collaboration with front desk, clinical staff, and leadership team

Pay: From $45,918.88 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person