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Billing Transition Project Coordinator- VOIS

Giza, Egypt

Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About This Role

We are seeking a detail-oriented and collaborative individual to lead the transition of new customers and billing solutions into business-as-usual operations. This role is pivotal in managing tailored implementation models, coordinating with internal and external stakeholders, and ensuring seamless onboarding of VGE’s largest customers. The individual will also support billing services and act as a single point of contact for high-profile migrations.

What You’ll Do

Lead project initiation, planning, execution, and handover for new customer transitions
Collaborate with Customer and Account teams to align on contractual requirements
Provide regular updates to stakeholders on project progress
Implement new system capabilities, processes, and billing entities
Serve as a backup for Mobility Billing Demand Management
Ensure compliance with contractual billing terms
Act as a single point of contact for customer migrations, coordinating with Local Markets
Organise regular calls to address onboarding issues and prioritise capacity
Gather requirements for new products and support their implementation
Monitor contractual investments and incentives
Initiate tariff mappings and build billing processes based on special requirements
Conduct customer profile analysis and configure accounts and tariffs
Manage implementation services across multiple accounts
Resolve billing queries until customers are fully transitioned to BAU
Coordinate with cross-functional teams to meet project requirements

Who You Are

Minimum 2 years’ experience in business operations
Proven project management expertise; PMP or PRINCE2 certification is a plus
Fluent in English; additional languages are advantageous
Strong computer proficiency and knowledge of ITIL
Experience in virtual environments and international team management
Skilled in communication, negotiation, persuasion, and presentation
Familiarity with mobile data applications and telecom systems
Ability to translate business needs into functional capabilities
Enthusiastic team player with a proactive approach to deadlines
Strong customer relationship management skills, with confidence to engage at Director level

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's In It For You

Opportunity to lead high-impact projects with global visibility
Exposure to cross-functional collaboration and international teams
Development in project management and billing operations
A dynamic environment that values innovation and continuous learning
Direct engagement with senior stakeholders and strategic customers

What Skills You Will Learn

Advanced project management and stakeholder coordination
Billing systems configuration and process design
Customer onboarding and relationship management
Telecom industry insights and mobile data applications
Effective communication in virtual and multicultural teams

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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