BizOps Engineer I

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

BizOps Engineer I

Bizops Engineer |
Looking for support engineers with a strong SQL background having high problem-solving skills and the will to win.
Summary
With a view towards improving project delivery efficiency, we are setting up a new team in Pune that will be responsible for providing ETL support for the scheduled loads in a timely manner. We have a number of ETL loads that span a large number of clients across a diverse set of industries which need timely failure resolution in order to adhere to high standards of project delivery. This will be a high powered team that will be responsible for reducing average response time for failure resolution and come up with new and innovative ways to improve project SLAs.
Responsibilities
The responsibilities of the job include the following –
1. Respond to failure tickets in a timely manner.
2. Communicate with client teams to identify the root cause of an issue, apply necessary fixes and summarize the issue in detail.
3. Reduce recurrence of issues.
4. Work on minor changes arising due to business logic/input file structure changes
5. Ensure high stakeholder satisfaction by collecting timely feedback and improve on constructive feedback.
6. Come up with innovative ways to reduce time to resolution and other SLAs.
Requirements
Following are the skills we are looking for –
Required:
1. Excellent written and verbal communication skills.
2. Strong problem solving skills that will help identify the root cause of an issue.
3. Ability to context switch between different projects.
4. At least 2 years of hands-on experience with RDBMS technologies like Microsoft SQL server, Oracle, Teradata, etc.
Preferred:
1. Experience in SQL query and performance tuning.
2. Writing and maintaining SSIS packages.
3. Help Desk Software or Ticketing System, like Remedy, ALM, Jira, etc.
4. FTP and S/FTP file transfer mechanisms.
5. Scripting technologies like Powershell and Python.
6. Experience with SSRS and other Microsoft technologies

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.