Bodyshop Service Advisor (Automotive)

As part of our continued expansion, we are seeking a professional and customer-focused Bodyshop Service Advisor to join our automotive division in Sitrah, Bahrain. The ideal candidate will be the primary point of contact for our bodyshop customers, ensuring a seamless and positive experience from the initial consultation through to the final vehicle handover. You will play a crucial role in upholding our reputation for quality service and customer satisfaction.

Responsibilities:

* Greet customers in a professional and courteous manner, both in person and over the telephone.
* Accurately assess vehicle damage, listen to customer descriptions of problems, and prepare detailed repair estimates.
* Liaise effectively with insurance companies and assessors to ensure the smooth processing of claims.
* Schedule bodyshop work, manage workshop loading, and coordinate with technicians to ensure timely repairs.
* Provide regular and clear updates to customers regarding the status of their vehicle's repair.
* Explain all completed work and charges to customers clearly and transparently.
* Conduct a final quality inspection of the vehicle to ensure all repairs meet our high standards before returning it to the customer.
* Process payments, manage invoicing, and maintain accurate customer and vehicle records.
* Address and resolve any customer concerns or complaints promptly and professionally.

Qualifications:

* Proven 2-5 years of experience as a Service Advisor or in a similar customer-facing role, preferably within an automotive bodyshop or service centre.
* A strong understanding of vehicle repair processes and terminology is essential.
* Excellent interpersonal and communication skills, with an ability to build rapport with customers.
* Exceptional organisational and time-management skills, with the ability to manage multiple tasks in a fast-paced environment.
* Experience dealing with motor insurance claims is highly advantageous.
* A strong commitment to delivering outstanding customer service.
* Proficiency in using computer systems for booking, estimating, and invoicing.
* A professional appearance and a positive, team-oriented attitude.