Boutique Manager

KEY RESPONSIBILITIES

Sales

Maximise turnover and profitability development of the boutique.

• Sales generated inside the boutique.
• Sales generated outside the boutique (presentations made in palaces and to VIP clients).
• Discount management: Control of discounts and overall expenses in the boutique.
• Performance analysis, KPI development, and SWOT analysis of the boutique.

Team Management & Leadership :

• Set KPIs and targets for the team.
• Personal development and talent management.
• Motivation of the team.
• Monitoring and appraisal of team performance.
• Integration and training of new Sales Associates.
• Support the Retail Director in recruiting new team members.

Operations and Administration :

• Main contact for all boutique-related requests.
• Adherence to Richemont and Montblanc Retail Procedures.
• Optimise stock management (replenishment, rotation, inventory).
• Timely execution and delivery of boutique reports.
• Maintain the boutique environment.
• Implement security measures.
• Execute promotions and incentives at the boutique level.

The Boutique Manager collaborates with the Retail Director to:

• Define objectives for the boutique.
• Support and implement marketing activities.
• Develop merchandising concepts.

In coordination with the Visibility Manager:

• Ensure excellence at POS and quality of displays.
• Adhere to display and product guidelines.

In coordination with the Sales Trainer:

• Coach the boutique team.
• Monitor team self-learning progress.