BOUTIQUE MANAGER

As part of its strategic development in the UAE, the Vhernier Maison is looking for a Boutique Manager capable of handling the opening and success of the store.

Key Responsibilities :

• Boutique performance & Sales achievement :
• Achieve or surpass monthly and yearly sales targets of the boutique;
• Meet or exceed the KPIs set by the retail management;
• Respect the brand s discount policy;
• Establish a budget, track sales and expenses. Maintain budget and related costs within established guidelines;
• Develop and implement the boutique action plan with the commercial department with a focus on business development;
• Ensure the sales growth;
• Gain market share;
• Review competition trends, recommend and initiate changes for maximizing goals and objectives.
• Management :
• Set, implement and supervise the boutique sales strategy;
• Guarantee the implementation and regular monitoring of the boutique action plan (result driven, monthly review and keep update, monitor and follow up the plan);
• Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-throughs, audits, etc.;
• Together with the visual merchandising team, ensure that the standards on store image are kept according to company guidelines and coordinate the proper training for sales staff;
• Ensure appropriate merchandise stock levels;
• Ensure proper attire, grooming and behavior in line with the brand s guidelines;
• Grant the compliance to operational procedures provided by the Group;
• Lead by example & team spirit: lead and motivate the team to accomplish and maximize the sales target and retail KPIs;
• Oversee the boutique maintenance;
• Handle all customer s inquiries and complaints.
• Customer Relations Management :
• Treat the customer according to the brand s standards: ensure that each customer receives outstanding standards, solid product knowledge and all other components of customer service;
• Act as a brand ambassador when representing the brand at meetings, events (local & international) and other work-related functions;
• Build strong customer relationships and enhance loyalty;
• Acquire a relevant customer database, convert it into sales transaction and retain the customer for future transactions;
• Monitor & execute the boutique CRM program.
• Team Management:

Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned:

• Hire, lead and act as an advisor to boutique team regarding projects, tasks and operations;
• Define and communicate missions and objectives of all team members, clearly establishing priorities and reasonable deadlines;
• Formulate the sales team s goals and objectives, motivate staff and reinforce engagement;
• Motivate the boutique team around the strategy and vision of the Maison;
• Foster a cooperative and harmonious working climate to maximize employees morale and productivity;
• Act as a coach and assist colleagues in operations, sales and training.