Boutique Manager

Main Responsibilities

SALES

• Deepen the relationship with our clients to achieve sales plan and drive lifetime loyalty and spend.
• Identify business opportunities and implement actions to consistently achieve or exceed monthly and annual store sales plan.
• Direct sales team to drive client development activity and cultivate new and existing clients.
• Demonstrate sales leadership by playing an active role on the sales floor and managing clients relationships personally.
• Manage and motivate the team to drive business through key product pillars.
• Implement a business development action plan, based on the building of a solid network of corporate partners and business bringers.
  
  

SERVICE

• Elevate the in-store experience by consistently delivering memorable moments.
• Lead, model and coach.
• Ensure continuous guest experience management presence on the sales floor, coaching the team according to the Alaia selling ceremony.
• Optimize hospitality and store amenities to create unique experiences.
• Take action to improve client service – before, during and after sales.
  
  

TALENT

• Elevate and hire talent to ensure a winning team and create a best-in-class service and selling organization.
• Develop and execute a talent action plan for the store.
• Accurately assess capabilities and build robust development plans to grow talent at all levels and assist career growth.
• Continuously encourage, coach, provide qualitative feedback, utilizing reward, and recognition as well as performance management process to improve team engagement and performance.
  
  

CRM AND MARKET

• Clienteling
• Responsible for driving the instore focus from walk-in in customer business to proactive outreach and meaningful client relationship building. Build store’s client development strategy and support team in development of their own client development strategies.
• Competitor market awareness
• Monitor the luxury fashion local market performance, including product, price, and competitors activities and make suggestions to improve and enhance store performance.
• Market events and initiatives
• Develop a holistic marketplace strategy, identifying and recommending key partners to accelerate future growth and develop new relationships.
• Actively participate in local events to build network and engage team in attending events as well.
  
  

OPERATIONS

• Act as the boutique liaison with Corporate Departments and Richemont Shared Services as needed.
• Act as Finance liaison in relation to regional vendor/invoicing management (PO/MIGO management) as well as any reports on boutique activity needed as per local regulations.
• Propose and develop streamlined and cost-effective external vendor relationships.
• Consolidate and escalate new/recurring IT challenges.
• Manage the Back of House operations (including Stockroom and Repairs) and all related policies and processes such as deliveries (potentially overnight), transfers, inventory, etc.
  
  

PROFILE

As a role model for the team, the Boutique Manager is a strong and collaborative leader who builds a climate of service excellence and leads the team to deliver extraordinary client experiences.

The Boutique Manager is a dynamic and inspiring leader who embodies Alaia values.

• 4+ years experience in a luxury retail environment.
• Proven record of attaining target.
• Managerial experience.
• Existing network and client base in local area.
• Ability to think strategically and put in place the proper business action plan.
• Bold sense of initiative.