Deputy Boutique Manager Riyadh KSA- ONLY SAUDI Nationals

Position

The Deputy Boutique Manager supports the Boutique Manager in driving the commercial success, operational excellence, and team development of the Solitaire boutique. As a key leader within the boutique, the role ensures Dior’s standards of client experience, retail performance, and team engagement are consistently delivered. The Deputy Boutique Manager acts as a role model for the team and assumes responsibility for the boutique in the absence of the Boutique Manager.

Job responsibilities

Business Leadership & Commercial Performance

• Support the Boutique Manager in achieving and exceeding boutique sales targets.
  

• Monitor key retail KPIs including sales turnover, conversion rate, average transaction value, and units per transaction.
  

• Lead daily business follow ups and sales briefings with the team.
  

• Identify opportunities to maximize boutique performance.
  

• Support cross category collaboration to optimize business results.
  

Client Experience & Client Development

• Ensure an exceptional luxury client experience aligned with Dior standards.
  

• Develop relationships with high value clients and VIPs.
  

• Encourage client appointments, private presentations, and client outreach.
  

• Support the team in building and maintaining strong client portfolios.
  

• Monitor consistency of service across the boutique.
  

Team Leadership & People Development

• Support the Boutique Manager in leading and motivating the team.
  

• Provide coaching on sales techniques and product knowledge.
  

• Ensure clear communication of targets and expectations.
  

• Support recruitment, onboarding, and team development.
  

• Participate in performance reviews and development plans.
  

Boutique Operations & Compliance

• Ensure smooth daily boutique operations.
  

• Oversee opening and closing procedures.
  

• Monitor stock management and inventory accuracy.
  

• Ensure compliance with company policies and procedures.
  

• Maintain visual merchandising and boutique presentation standards.
  

Leadership Support

• Act as main support to the Boutique Manager.
  

• Take responsibility for the boutique in the absence of the Boutique Manager.
  

• Coordinate with regional teams including HR, Retail Operations, and Merchandising.
  

• Ensure clear communication across the boutique team.
  

Profile

Experience

• 5 to 7 years experience in luxury retail.
  

• Previous supervisory or management experience.
  

• Proven track record in driving sales performance.
  

Soft Skills

• Leadership and team influence
  

• Client centric mindset
  

• Strong interpersonal communication
  

• Problem solving and decision making
  

• Ability to work under pressure
  

• Adaptability and resilience
  

• High level of professionalism
  

• Accountability and ownership
  

• Team motivation and engagement
  

• Conflict management
  

Hard Skills

• Luxury retail sales management
  

• Clienteling and CRM management
  

• Retail KPI monitoring and analysis
  

• Sales performance tracking
  

• Boutique operations management
  

• Inventory and stock control
  

• Cash handling and reporting
  

• Visual merchandising standards
  

• Team coaching and training
  

• Client portfolio management
  

• Microsoft Office and reporting tools