Qureos

Find The RightJob.

Boutique Manager

Key Responsibilities

  • Sales & Business Development
  • Achieve and exceed boutique sales targets, KPIs, and profitability goals.
  • Drive commercial performance through strategic planning, daily coaching, and close monitoring of team sales behaviours.
  • Implement and lead elevated, personalized one-on-one sales ceremonies tailored to high-net-worth clients and collectors.
  • Identify and develop new business opportunities including networking events, concierge partnerships, and private clienteling initiatives.
  • Client Relationship Management
  • Build, manage, and nurture a dynamic and loyal client database with a strong focus on VIP clientele.
  • Maintain in-depth knowledge of individual clients’ preferences, history, and lifestyle to anticipate needs and drive repeat business.
  • Organize and host exclusive events and private appointments to strengthen client engagement and loyalty.
  • Team Leadership & Development
  • Inspire, mentor, and develop a team of sales advisors to deliver an exceptional luxury retail experience.
  • Provide clear direction, regular feedback, and ongoing training to maintain a high-performance sales culture.
  • Lead by example in client service, operational excellence, and professional conduct.
  • Boutique Operations
  • Ensure the boutique operates efficiently and aligns with brand standards in terms of visual merchandising, inventory, and client service protocols.
  • Oversee daily operations including stock management, CRM compliance, and boutique reporting.
  • Maintain full understanding of the product, heritage, and storytelling to convey the brand’s excellence and craftsmanship.

Profile Requirements

  • Minimum 5 years of experience in a luxury retail management position, preferably in high-end watches, jewellery, or fashion.
  • Proven track record in exceeding sales targets and managing a VIP client portfolio.
  • Strong interpersonal skills with a refined sense of service and understanding of luxury client expectations.
  • Strategic mindset with a hands-on, result-driven leadership approach.
  • Passion for horology, luxury, and storytelling.

© 2026 Qureos. All rights reserved.