Boutique Operations Manager - Istinye Park

• Please submit your application and CV in English **
  
  

As a true ambassador of Cartier, you will actively participate in the success of the boutique. You will lead by example and act as a Manager in the absence of the boutique manager and other deputies. You will oversee all boutique activities, as well as look after team management and people development, and the boutique singularity.

How Will You Make An Impact

The main mission of the Boutique Operations Manager is to manage operations flow and client service excellence in the Boutique

In this role, he/she will support the Boutique Manager in ensuring the smooth and efficient running of all operational aspects of the business and inspire the wider team around a shared vision.

The Boutique Operations Manager will act as true Ambassador of the Maison and play a crucial role in enabling the success of the Boutique.

Operations & Client Services (CS)

• Provide guidance and support for the teams, which include 3 BOH admin, 3 Cashiers and 3 CS executive, focusing on performance, development and training
• Ensure that daily, weekly and monthly counts/inventory are conducted accurately and efficiently
• Regularly check all daily documentation for completeness, ensuring that all records are maintained properly
• Ensure that the Boutique is always prepared for audits, maintaining and processes to pass it
• Confirm that all team members are knowledgeable about procedures and running compliant business
• Analysis of the products in the Boutique to identify trends and opportunities for improvement
• Ensure that CS transactions are running smoothly and following up closely by CS team
• Follow up closely WFC , Quick service registrations and team elevates CS client experience
• Collaborate closely with Logistics Team
• Conduct meetings with teams, identify needs and guide them for planning their work tasks
• Contribute to Continuous Improvement with BOH, Cashier and CS team
• Take the initiative to adjust replenishment quantities based on operational needs, ensure optimal stock levels to meet clients demands
• Ensure that all products are stored according to safety regulations, maintaining a safe environment
• Ensure that incoming deliveries are unpacked and organized promptly
• Ensure all cash register closures are completed accurately and without errors
• Facilitate close communications with departments in office, including Finance, Operations, Commercial, Security, IT
• To be someone who is focused on advancing existing processes, enhancing operations and adding value to the Boutique overall performance.
  
  

Boutique Singularity

• Participate in the definition of the boutique vision hand in hand with the Boutique Director/Manager.
• Guarantee the implementation of the boutique action plans, realizing regular monitoring.
• Understand and anticipate future trends of the luxury industry.
  
  

Team Management & People Development

• Manage & lead the teams.
• Participate in the recruitment of team members and ensure an efficient integration, induction and probation.
• Responsible for creating a pipeline of internal and external talents.
• Translate, communicate, and motivate teams around the strategy and vision of the Maison.
• Ensure all teams members have a set of individual objectives matching the boutique and the market ambition.
• Manage the evaluation of the individual performance and identify members with high potential and ensure a singular and adapted development plan is curated & communicated accordingly.
• Act as an inclusive leader to ensure every team member is respected and has a voice.
• Responsible for the respect of all brand and Maison policies, procedures and guidelines.
• Act as a resourceful Manager finding solutions and seeking new ways to engage the hospitality and client service teams into the “New Retail”.
• Lead by example contributing to all boutique shifts, including morning, evening or week-end shifts.
• Responsible of the Boutique schedule definition based on commercial needs and aligning with other Deputies, who in turn is responsible to consolidate and communicate all departments’ as one.
  
  

What Are We Looking For

• Minimum of 5 years of professional experience in a client-facing industry, preferably Luxury Retail or Luxury Hospitality.
• Strong operational and analytical acumen in understanding Retail Performance and Productity Aspects
• Strong drive for excellence and results, making every client experience unique.
• High level of initiative and ability to inspire others around shared visions.
• Excellent communication skills and interpersonal skills with the ability to interact/collaborate within a team.
• Experience in using Microsoft Office Suite.
• Fluent preferably in multiple languages with spoken and written English and Turkish mandatory (Additional language skills are a plus).
  
  

What Do We Offer

At Cartier, you will be part of a community bound by a strong sense of responsibility, where connection, collaboration, and collective spirit thrive.

We empower individual talents, united by a shared commitment to excellence, inspired by the world's diverse cultures, to respect and enrich our unique heritage. We believe that different perspectives fuel innovation and drive us to create exceptional experiences.

We offer an energizing environment for career growth and the opportunity to contribute your individual vision to a legacy of creativity.

We celebrate every achievement, big or small, fostering meaningful connections through gratitude and mutual support, nurturing a sense of belonging.

Join us at Cartier, a place like no other, forever moving forward.