Branch Manager

Job Overview

The Branch Manager at NARA is responsible for overseeing the daily operations of a retail store in Egypt, ensuring exceptional customer service, achieving sales targets, and maintaining a positive and engaging store environment. This role involves leading a team of retail sales associates, managing inventory, and promoting the brand’s commitment to high-quality, sustainable children’s clothing rooted in Syrian heritage.

Key Responsibilities

• Store Operations:
• Manage all aspects of store operations, including opening and closing procedures, cash handling, and compliance with company policies.
• Ensure the store is clean, organized, and visually appealing, adhering to NARA merchandising standards.
• Team Leadership:
• Recruit, train, and supervise retail sales associates, fostering a motivated and customer-focused team.
• Conduct performance evaluations, provide feedback, and implement development plans to enhance team performance.
• Sales & Customer Service:
• Drive sales by setting and achieving store targets, implementing promotional strategies, and ensuring excellent customer experiences.
• Handle escalated customer inquiries or complaints professionally, ensuring customer satisfaction.
• Inventory Management:
• Oversee inventory control, including stock replenishment, cycle counts, and reporting discrepancies to minimize loss.
• Coordinate with the supply chain team to ensure timely delivery of merchandise.
• Brand Representation:
• Embody and promote NARA values of quality, creativity, and sustainability in all interactions.
• Educate customers and staff about the brand’s Syrian heritage and eco-friendly practices.
• Financial Management:
• Monitor and manage store budgets, sales reports, and expense controls to maximize profitability.
• Prepare and analyze sales performance reports to identify opportunities for growth.
• Marketing & Promotions:
• Collaborate with the marketing team to execute in-store promotions, events, and campaigns to boost foot traffic and sales.
• Leverage social media and local community engagement to enhance brand visibility.
• Compliance & Safety:
• Ensure compliance with local labor laws, health, and safety regulations in the store.
• Conduct regular safety checks and staff training to maintain a secure working environment.

Qualifications

• Bachelor’s degree in Business Administration, Retail Management, or a related field; or equivalent experience.
• Minimum of 3-5 years of retail management experience, preferably in fashion or children’s apparel.
• Proven leadership skills with experience managing and motivating a team.
• Strong understanding of sales techniques, customer service, and inventory management.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in point-of-sale systems and basic financial reporting tools.
• Flexibility to work evenings, weekends, and holidays as needed.
• Fluency in Arabic; English proficiency is highly desirable.

Key Competencies

• Leadership and team-building skills to inspire and guide staff.
• Customer-centric mindset with a passion for delivering exceptional service.
• Analytical skills to drive sales and manage store performance.
• Enthusiasm for NARA mission and commitment to children’s fashion.

Working Conditions

• Primarily based in a retail store environment in Mansoura, requiring standing and walking for extended periods.
• May involve lifting inventory boxes and setting up displays.
• Flexible schedule, including evenings, weekends, and peak shopping seasons.

Why Join NARA?

• As a Branch Manager at NARA in Nozha, you will lead a team dedicated to showcasing a proud Syrian brand’s stylish, comfortable, and sustainable children’s clothing. Join a dynamic organization that values leadership, creativity, and community, and make a lasting impact on customers and staff alike.

Job Type: Full-time

Pay: From E£8,000.00 per month

Ability to commute/relocate:

• Cairo: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• children’s apparel: 3 years (Required)

Location:

• Cairo (Required)

Willingness to travel:

• 25% (Required)