Branch Manager

Job responsibilities:

Leading From the Front:

To achieve Branch target in Units, Revenue & Gross Profit

To arrange branch level activities to generate more walk-ins
To motivate sales team, add-value to each sale by promoting GAP Extended Warranty, Insurance, Rust Proofing, Service Contract, Accessories Sales, etc
To think out of the box & be creative in enhancing showroom operations, sales & walk-ins
To ensure sales executives create lead for all enquiries & follows up to generating maximum sales (Including G-CMU Leads)
To ensure quality and accurate data is captured by his team members
To ensure mystery shopping targets are achieved
• To live AAC Core Values - I ntegrity, C ommitment, A dding Value & N ever being Satisfied
  

KPI:

To ensure team / branch achieves KPI’s set by the management

To motivate the team, achieve quarterly non-financial KPI’s

CS Management Role:

To deliver consistent high Customer Satisfaction to build strong Nissan/Infiniti Brand

To ensure monthly CS scores of all SSI attributes are achieved
To find out the root cause of VOC/Complains of customers from all the sources & implement corrective action plan
To monitor & guide individual Sales Executives on their SSI attributes score
To implement best practices within AACO as well as those of competitors

Administration Role:

To lead, motivate & guide individual sales executives in achieving their targets

To ensure punctuality of staff and discipline of the Showroom is maintained
To submit all branch reports on time

Finance/ Risk Management Role/Vehicle Storage:

To ensure cost management

To ensure all bank documents are submitted on time
To ensure the issuance of custom papers & Traffic Letters are controlled
To ensure vehicles are not delivered prior to registration and cheque clearance
To perform stock taking at the beginning of every month and random stock taking during the month
To ensure all vehicles on showroom display have tyre pressure inflated to 43 PSI as per Nissan storage manual
To ensure vehicles are not registered before physical receipt from logistics or branches

Marketing and Communication Role

To build good PR with Govt depts to promote retail sales through different activities like visiting Majlis etc

To coordinate with the marketing department to implement branch marketing activities
To maintain showroom ambience and brand visual identity as per Nissan Standards
To ensure all staff members are informed about the communications from the Head Office

Learning & Development Role :

To ensure all sales executives have adequate knowledge & skills to perform their jobs

To nominate Sales Executives ongoing training as per their needs to enhance their skills & knowledge
To ensure all the sales executives attend their respective training programs
To carry out Annual Appraisal of the Sales Executives as per their KPI performance

Process Compliance Role :

To ensure branch Internal Process compliance to following

NSSW/DPR Compliance

ISO Compliance
SOP Compliance

Educational Qualification:

University /College graduate with 3-5 years' experience in new cars distributorship or related industry, selling large sales volume/ model line-up

Work Experience:

Presentable, dynamic, assertive and able to work under pressure

Leadership skills (plan, organize, Direct and implement) and able to lead and motivate a large sales team good communication skill
Fluent in English (spoken & written), Arabic language would be a distinct advantage
Proficiency in MS office, Oracle software background is an advantage

Competencies:

Customer First

Results Orientation
Accountability
Team Orientation
Motivating Others
Delegation
Results Achievement
Decision Making
Leading From the Front
Strategic Orientation
Global Business Acumen

• Fostering Innovation