Branch Manager

Join Our Team

Marshfield Medical Center Credit Union is seeking an experienced, service-driven Branch Manager to lead daily branch operations, support team development, and help deliver exceptional experiences to our members. This leadership role is ideal for someone who thrives in a collaborative environment, enjoys coaching others, and has a strong understanding of financial institution operations and member service.

At MMCCU, we pride ourselves on building strong relationships with our members and within our team. We are looking for a leader who can foster a positive workplace culture while ensuring operational excellence and compliance.

What You’ll Do

As Branch Manager, you will oversee the branch's day-to-day operations while supporting staff development, member satisfaction, and branch growth. Responsibilities include:

• Lead, coach, and develop branch staff to create a motivated and high-performing team
• Ensure exceptional member service through efficient and professional branch operations
• Monitor branch performance metrics and identify opportunities for improvement and growth
• Promote and cross-sell credit union products and services to meet member needs
• Ensure compliance with credit union policies, procedures, and applicable regulations
• Assist in resolving complex member service or account concerns
• Maintain branch security procedures and support staff training on security protocols
• Serve as a backup to frontline operations, including teller functions, new accounts, and loan support as needed
• Foster a strong sales and service culture focused on relationship building and sound business practices

Qualifications

• Bachelor’s degree in Business, Finance, or related field preferred
• 3–5 years of experience in a financial institution required
• Prior supervisory or management experience preferred
• Strong knowledge of financial institution operations, products, and services
• Experience in consumer lending and loan processing preferred
• Excellent leadership, communication, problem-solving, and organizational skills
• Ability to manage confidential information professionally and discreetly

Why Join MMCCU?

• Collaborative and supportive team environment
• Opportunity to make a meaningful impact within the organization and community
• Competitive compensation and benefits package
• Professional growth and leadership development opportunities

If you are passionate about leadership, member service, and helping teams succeed, we encourage you to apply!

Application Timeline: Applications will be reviewed over the coming weeks, with interviews expected to begin after June 15th.

Pay: $58,240.00 - $70,720.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience:

• Financial services: 3 years (Required)

Work Location: In person