Branch Manager

Branch Manager

Position: Branch Manager

Department: Operations

Reports To: Operations Manager / Regional Manager

Working Hours: 9 Hours Per Day 6 Days Per Week

Job Summary

We are seeking an experienced and results-driven Branch Manager to oversee the overall operations, sales performance, customer service, and team management of the branch. The ideal candidate will be responsible for ensuring smooth day-to-day operations, achieving sales targets, maintaining service standards, controlling costs, and leading the team to deliver exceptional guest experiences.

Experience & Qualification

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum 5 to 8 years of experience in restaurant, retail, hospitality, or food service operations.
• At least 2 years of experience in a managerial role.
• Strong leadership and team management skills.

Key Responsibilities Operations Management

• Ensure smooth and efficient daily branch operations.
• Maintain company standards, SOPs, and operational procedures.
• Monitor branch performance and implement corrective actions where required.
• Ensure compliance with food safety, hygiene, and quality standards.

Team Management

• Supervise and lead FOH and BOH teams.
• Conduct staff briefings, coaching, and performance evaluations.
• Ensure proper staff scheduling and manpower planning.
• Maintain discipline and a positive work environment.

Sales & Customer Service

• Drive branch sales and profitability.
• Monitor daily sales performance and achieve business targets.
• Handle customer complaints professionally and ensure guest satisfaction.
• Develop strategies to improve customer experience and retention.

Inventory & Cost Control

• Monitor inventory levels and minimize wastage.
• Ensure proper stock management and inventory controls.
• Control operational expenses and improve branch profitability.
• Verify daily reports, stock counts, and reconciliations.

Compliance & Reporting

• Ensure compliance with company policies and legal requirements.
• Prepare daily, weekly, and monthly operational reports.
• Coordinate with management regarding branch performance and improvement plans.
• Ensure successful completion of audits and inspections.

Skills Required

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Problem-solving and decision-making skills.
• Strong understanding of restaurant operations.
• Ability to work under pressure and meet targets.
• Proficiency in Microsoft Office and reporting tools.

Pay: Rs60,000.00 - Rs150,000.00 per month

Work Location: In person