Branch Manager/ Front Desk

Key Responsibilities:

• Manage front desk operations and ensure smooth patient flow
• Supervise receptionists and front desk executives
• Ensure professional patient greeting, registration, and guidance
• Manage appointments, scheduling, rescheduling, and confirmations
• Coordinate between patients, doctors, and treatment staff
• Handle patient inquiries (walk-in, calls, WhatsApp, social media leads)
• Ensure accurate patient records, consent forms, and billing details
• Handle patient complaints at front desk level and escalate when required
• Ensure confidentiality and privacy of patient information
• Maintain discipline, grooming, and customer-service standards at front desk

Sales & Coordination Duties:

• Explain treatments, packages, and promotions to patients
• Ensure proper conversion of inquiries into consultations
• Coordinate with marketing and branch manager for campaigns and deals
• Track daily appointment, conversion, and cancellation reports

Administrative Duties:

• Ensure daily cash closing and billing accuracy
• Maintain front desk registers, logs, and reports
• Train new front desk staff on SOPs and customer handling
• Ensure cleanliness and professional appearance of reception area

Authority:

• Front desk staff supervision and task assignment
• Appointment and schedule management
• Initial patient issue handling

Job Type: Full-time

Pay: Rs40,000.00 - Rs60,000.00 per month

Work Location: In person