Branch Supervisor

Branch Supervisor - for Pinoy Restaurants

Company: Pinoy Restaurant and Burger Chain

Reports To: Brand Manager

Location: Abu Dhabi, UAE (Defense Road / Electra)

I. Position Summary

The Branch Supervisor is a key leadership role responsible for the day-to-day excellence of both Pinoy Restaurant and Burger Chain. You will ensure that the "Fresh & Lean" philosophy is maintained, service is "Jolly" and efficient, and that both brands meet their sales targets. You will bridge the gap between kitchen production and dining service, with a heavy focus on Bulk Service and Staff Development.

II. Key Responsibilities

1. Service Excellence & Training

• Service Standards: Train and monitor dining staff on the "Mabuhay Way"—ensuring every guest is greeted warmly and served within 12–15 minutes (Ala Carte).
• Product Knowledge: Conduct daily briefings to ensure staff can describe Charcoal Grill items and Kakanin in detail.
• Upselling: Drive revenue by training staff on suggestive selling for desserts, grilled foods and drinks.

2. Event Management & Coordination

• Planning: Act as the primary point of contact for catering and in-house events.
• Execution: Supervise the "Event Team", ensuring decor, food timing, and guest service are flawless.
• Follow-up: Collect guest feedback post-event to improve future operations.

3. Product Development & Quality Control

• Innovation: Assist the Head Chef and Manager in developing new Ala Carte dishes or seasonal special offers.
• Consistency: Perform daily "Taste Tests" to ensure Charcoal Roast Chicken and Kakanin meet brand standards.
• Wastage Control: Enforce the "No Bain-Marie Waste" policy, ensuring stock is rotated (FIFO) to keep waste under 5%.

4. Operational Administration

• Duty Roster: Assist in managing the "Synergy Swap" schedule between branches to ensure no shift is short-staffed.
• Inventory: Monitor daily stock levels and coordinate with suppliers to prevent "Sold Out" scenarios during peak rushes.

III. Job Specification (Requirements)

Requirement

Experience

Minimum 2–3 years in a Supervisory role in a Pinoy restaurant or fast-food setting.

Education

Diploma or Degree in Hospitality or Business Management is preferred.

Event Skills

Proven ability to manage catering logistics and large group bookings.

Training Ability

Must be a "natural teacher" who can simplify complex tasks for new joiners.

Personality

High energy, "Jolly" disposition, and able to remain calm during the dinner rush.

Technical Skills

Proficient in POS systems and basic Microsoft Excel for reporting.

Language

Fluent in Tagalog and English (essential for customer and management interaction).

IV. Key Performance Indicators (KPIs)

1. Sales Target: Achieving monthly branch revenue goals.

2. Service Speed: Maintaining an average ticket time of under 15 minutes for Ala Carte.

3. Staff Retention: Zero staff turnover within the first 6 months of a new hire's joining.

4. Waste Management: Keeping food wastage consistently below the 5% threshold.

Job Location: Abu Dhabi, UAE
Salary Range: AED 3,000 to AED 4000 / monthly (All Inclusive) based on your experience and qualification.

Candidate must be available in the UAE and ready to join Immediately.

Job Types: Full-time, Permanent

Pay: AED3,000.00 - AED4,000.00 per month

Application Question(s):

• Do you have any experience as Supervisor in Pinoy Food Restaurants

Experience:

• Supervisor: 3 years (Required)

Language:

• English (Required)
• Tagalog (Required)

Location:

• Abu Dhabi (Required)