Branch Manager-Building Materials Division

Job Description – Branch Manager (Trading – Building Materials)

Location: UAE
Reports To: General Manager / CEO & Managing Director

Role Objective

The Branch Manager is responsible for the overall performance, profitability, and operational excellence of the assigned branch within the Trading Division dealing in building materials. The role leads sales growth, customer relationships, inventory control, logistics coordination, team management, and compliance, while ensuring high service levels to contractors, project clients, and retail customers. The Branch Manager acts as the single-point owner of branch P&L, operations, and customer satisfaction.

Core Responsibilities

Branch Operations & Business Management

• Manage end-to-end branch operations including sales, warehousing, logistics coordination, and customer service.
• Ensure smooth daily functioning of the branch in line with company policies and operational standards.
• Own branch-level revenue, cost control, and profitability targets.
• Monitor branch expenses, overheads, and working capital to ensure cost efficiency.

Sales Growth & Customer Relationship Management

• Drive sales growth across building materials categories including cement, steel, blocks, tiles, electricals, plumbing, tools, and consumables.
• Develop and maintain strong relationships with contractors, developers, project clients, and walk-in customers.
• Identify new business opportunities.
• Support key account management, pricing negotiations, quotations, and project-based orders.
• Ensure high customer satisfaction through service quality, timely deliveries, and issue resolution.

Inventory, Warehouse & Supply Chain Coordination

• Oversee inventory planning, stock availability, replenishment, and demand forecasting at branch level.
• Ensure accurate stock records, cycle counts, and reconciliation in coordination with finance.
• Minimize stock losses, damages, and slow-moving inventory through effective controls.
• Coordinate with central procurement, suppliers, and logistics teams to ensure uninterrupted supply.

Logistics & Delivery Oversight

• Coordinate delivery schedules, route planning, and vehicle utilization to meet customer SLAs.
• Ensure timely and accurate dispatch of materials to project sites and customers.
• Monitor delivery performance, damages, returns, and customer complaints related to logistics.
• Ensure compliance with UAE transport regulations and internal HSE standards.

Team Leadership & People Management

• Lead, supervise, and develop branch staff including sales executives, storekeepers, drivers, and support staff.
• Set clear targets, performance expectations, and conduct regular reviews.
• Ensure staff discipline, attendance, productivity, and adherence to company policies.
• Support recruitment, onboarding, and training of branch employees in coordination with HR.

Financial Control & Compliance

• Ensure compliance with company financial controls, credit policies, and approval matrices.
• Monitor receivables, credit limits, and collections in coordination with finance.
• Ensure accurate documentation for sales, deliveries, returns, and inventory movements.
• Support internal and external audits by maintaining proper records and controls.

Market Intelligence & Reporting

• Monitor local market trends, competitor pricing, and customer demand patterns.
• Provide regular branch performance reports covering sales, inventory, receivables, and operational KPIs.
• Share market feedback with management to support pricing, assortment, and strategy decisions.

Behavioural Competencies

Commercial Acumen & Business Ownership

• Strong understanding of trading economics, margins, and customer profitability.
• Takes ownership of branch performance and results.

Execution & Operational Discipline

• Focused on timely execution, accuracy, and service reliability.
• Maintains strong operational controls and processes.

Customer-Centric Mindset

• Builds long-term relationships with contractors and project clients.
• Resolves customer issues proactively and professionally.

Leadership & Team Management

• Leads by example with clear communication and accountability.
• Motivates teams to achieve sales and operational targets.

Problem-Solving & Decision-Making

• Handles operational challenges, stock issues, and customer escalations effectively.
• Makes sound decisions under pressure.

Adaptability & Market Awareness

• Responds quickly to changes in demand, pricing, and competitive activity.
• Understands local UAE market dynamics.

Key KPIs (Performance Indicators)

Sales & Revenue

• Branch sales revenue achievement
• Gross margin performance
• Project and contractor sales contribution

Operations & Inventory

• Inventory turnover and stock accuracy
• Reduction in slow-moving and obsolete stock
• Delivery SLA adherence and order fulfilment cycle time

Customer & Credit Control

• Customer satisfaction and repeat business
• Receivables ageing and collection efficiency
• Credit limit compliance

People & Compliance

• Staff productivity and attendance
• Compliance with company policies and HSE standards
• Audit observations and closure rate

Required Skills & Experience

• 10–12 years of experience in trading or building materials distribution within the UAE.
• Proven experience managing branch operations, sales teams, and warehouses.
• Strong understanding of UAE building materials market, contractor ecosystem, and logistics.
• Good commercial, negotiation, and people management skills.
• Proficiency in ERP systems, inventory management, and reporting tools.
• Bachelor’s degree in Business, Commerce, Engineering, or related field (preferred).

Job Type: Full-time

Pay: AED8,000.00 - AED12,000.00 per month