Business Analyst

Summary:

Support the Change Management Department by gathering business requirements, documenting processes, and assisting in the analysis and implementation of change initiatives. The role ensures that business needs are clearly defined and communicated, processes are accurately documented, and that change projects are delivered in alignment with strategic objectives and regulatory requirements.

Duties and Responsibilities:

• Assist in gathering and documenting business requirements through interviews, workshops, and research.
• Prepare process maps, workflows, and SOPs under the guidance of senior team members.
• Support the analysis of current-state (“As-Is”) processes and contribute to designing improved (“To-Be”) processes.
• Conduct basic data analysis to support decision-making for change initiatives.
• Participate in system testing and user acceptance testing (UAT), ensuring solutions meet documented requirements.
• Prepare reports, presentations, and dashboards to support communication of project progress and findings.
• Coordinate with IT, Operations, and other business units to support the implementation of change initiatives.
• Provide administrative and documentation support for change management activities (e.g., stakeholder registers, risk logs, training materials).
• Stay informed of industry trends and regulatory changes to support analysis and recommendations.

Minimum Qualifications and Experience:

• Bachelor’s degree in Business Administration, IT, or related field.
• 3–5 years of experience in business analysis, preferably in insurance or financial services.
• Knowledge of process mapping, requirements gathering, and testing practices.
• Preferred Certifications: ECBA (Entry Certificate in Business Analysis), Agile BA, or Prosci Change Management (foundation level).