Business analyst

• Collaborate with stakeholders across departments (Operations, IT, Finance, Sales, Customer Experience) to gather, analyze, and document business requirements.
• Translate business needs into detailed functional and non-functional requirements for system enhancements, process improvements, and digital solutions.
• Support airline-specific projects such as reservation systems, loyalty programs (Miles&Smiles), cargo operations, flight scheduling, and digital customer journey enhancements.
• Conduct process mapping and gap analysis to identify opportunities for efficiency and automation.
• Work closely with development and QA teams to ensure requirements are clearly understood and accurately implemented.
• Assist in preparing business cases, feasibility studies, and cost-benefit analyses for new initiatives.
• Support User Acceptance Testing (UAT), prepare test cases, and validate solutions against requirements.
• Track project progress, prepare status reports, and highlight risks or issues to stakeholders.
• Ensure solutions comply with airline regulations, safety standards, and customer experience objectives.

Qualifications & Skills:

• Subject Matter Expert with experience in passenger reservations and ticketing applications.
• 3–6 years of proven experience as a Business Analyst, preferably in the aviation, travel, or transportation industry.
• Strong understanding of airline operations (flight scheduling, reservations, loyalty programs, cargo, digital booking platforms, etc.).
• Proficiency in business analysis tools (JIRA, Confluence, MS Visio, BPMN tools).
• Excellent communication, documentation, and stakeholder management skills.
• Analytical mindset with the ability to break down complex problems and propose practical solutions.
• Experience working in Agile/Scrum environments.
• Fluency in English; Turkish and other languages are an advantage.

Job Type: Contract