Business Analyst

We are looking for a skilled Business Analyst to join our team and support a Salesforce-based FinTech project. The ideal candidate will bridge the gap between business needs and technical implementation, ensuring that product requirements are clearly defined, understood, and successfully delivered.

Responsibilities

• Gather, analyse, and document business requirements from stakeholders in the FinTech domain.
• Translate business needs into detailed functional and non-functional requirements for the Salesforce platform.
• Collaborate with developers, QA engineers, and product owners to ensure accurate implementation of requirements.
• Conduct workshops, interviews, and process analysis to identify gaps and propose solutions.
• Develop user stories, acceptance criteria, process flows, and wireframes as needed.
• Maintain clear communication between business stakeholders and technical teams.
• Stay updated on Salesforce capabilities and FinTech industry best practices.

Skills and Qualifications

• Proven experience as a Business Analyst in Salesforce-related projects (Sales, Service, or Financial Services Cloud experience preferred).
• Strong knowledge of the FinTech industry: payments, digital banking, lending, or related financial services.
• Solid understanding of business processes, workflows, and data management.
• Experience creating documentation (BRD, FRD, user stories, process maps).
• Excellent communication, stakeholder management, and facilitation skills.
• Strong analytical and problem-solving abilities.
• Advanced English (both written and spoken).

Nice to Have:

• Salesforce certifications (e.g., Salesforce Administrator, Business Analyst, Financial Services Cloud).
• Experience working in Agile/Scrum environments.
• Familiarity with integrations and APIs in Salesforce.