Business Analyst

VIVO Infusion, LLC

Business Analyst - Marketing & Operations Focus

Grand Rapids, MI; Lakewood, CO; Nashville, TN

The Business Analyst will support data-driven decision-making across marketing, patient services, and clinical operations functions. This role bridges the gap between business objectives and financial/technical solutions, helping to optimize marketing data/market research, streamline operational processes, and enhance overall performance across healthcare services and products.

The Business Analyst will operate on a hybrid schedule where they will be expected to report onsite to 2-3 days a week.

Only applicants residing within the posted locations (MI, CO, TN) will be considered at this time.

Compensation:

• $75,000 - $90,000 / yr. base
• 5% Annual Bonus Potential (Performance Based)
• Private Equity for the Greater Good - Company-wide Employee Ownership Program

Benefits Offered:

• Medical, Dental, Life, Vision
• 401K with Company Match up to 4%
• PTO: Accrual 4+ weeks/YR
• Wellness Reimbursement Program
• Employee Referral Program
• Tuition Assistance Program
• Employee Assistance Program (EAP)
• Short & long-term disability
• & More

Employment Type & Schedule, FLSA Status:

• Full-Time
• Monday-Friday; 8:00am - 5:00pm (Hybrid)
• Exempt

Reports To: Director of Business Analytics
Location: Reporting to Vivo Infusion Corporate Office 2-3 days/week. (Hybrid)

• Colorado: 1726 Cole Blvd, Lakewood, CO 80401
• Michigan: 3230 Eagle Park DR NE, Grand Rapids, MI 49525
• Tennessee 2550 Meridian Blvd., Suite 200, Franklin, TN 37067

Primary Responsibilities:

Marketing Analytics & Strategy

• Analyze marketing performance metrics (referrals, patient intake funnel, CRM data, outreach initiatives) to identify trends and opportunities.
• Develop and maintain dashboards to track key KPIs such as conversion rates, patient engagement, and campaign ROI.
• Partner with marketing teams to evaluate effectiveness of touchpoints and recommend data-backed strategies for improvement.
• Conduct market and competitive analysis to support.

Operations & Process Improvement

• Map and analyze existing operational workflows (patient onboarding, scheduling, billing, etc.) to identify inefficiencies and recommend process optimizations.
• Collaborate with cross-functional teams (clinical operations, finance, IT, and customer service) to implement process improvements and technology solutions.
• Support capacity planning, resource allocation, and performance tracking initiatives.
• Develop business cases and cost-benefit analyses for operational initiatives.

Data Management & Reporting

• Assist in collection, validation, and interpretation of data from multiple systems (EHR/EMR, CRM, ERP, marketing platforms, etc.).
• Build automated reports and dashboards to communicate insights to stakeholders at all levels.
• Ensure compliance with HIPAA and other healthcare data privacy regulations.

Cross-Functional Collaboration

• Serve as liaison between business units, marketing teams, and technical stakeholders to ensure alignment on goals, deliverables, and requirements.
• Translate business needs into functional requirements for analytics tools and operational systems.
• Facilitate meetings, document requirements, and manage project timelines and deliverables.

Job Qualifications:

• Bachelor’s degree in Business Administration, Finance, Healthcare Management, Data Analytics, or related field.
• 2–2+ years of experience as a Business Analyst, Financial Analyst, or a Data Analyst, ideally in healthcare or life sciences.
• Proven experience supporting marketing analytics, operations, or performance improvement projects.
• Proficiency in data analysis tools (Excel, SQL/Google BigQuery, Power BI, or similar).
• Familiarity with healthcare systems and regulations (EHR, EMR, HIPAA) is a plus.
• Understanding of process improvement methodologies.
• Strong analytical and problem-solving abilities.
• Excellent communication and presentation skills.
• Ability to work cross-functionally in a fast-paced, data-driven environment.

To perform this job successfully, an individual must be able to perform each essential duty exceptionally. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

About Vivo Infusion:

The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable, safe, and convenient setting! Vivo is a national company with locations in 15 states, providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you.

Our highly trained medical professionals are dedicated to delivering a safe, comfortable, and affordable solution for our patients. We offer an array of advanced therapeutics and provide personalized, care for every patient. These treatments are delivered by a highly-skilled, clinical nursing staff and monitored by board-certified advanced practitioners.

Vivo Infusion has received The Gold Seal of Approval® from The Joint Commission.

The Joint Commission Gold Seal of Approval is a nationally recognized distinction voluntarily earned by a select set of healthcare providers.

An organization that achieves The Gold Seal of Approval® shows its commitment to holding itself accountable to a high bar for quality and safety for those they serve.

Learn more about Vivo, by visiting our website: https://vivoinfusion.com/

Work Environment and Physical Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The noise level in the work environment is usually low to moderate. The employee is frequently required to sit and infrequently required to stand, lift and/or move up to 25 pounds. While performing the duties of this job, the employee is required to sit, stand; walk and talk, and hear. Requires excellent visual dexterity and manual dexterity. This role requires infrequent travel, local and domestic, less than 5% of the time. Travel is primarily by auto and plane.

RECRUITMENT PRIVACY STATEMENT | Notice to All Applicants:

Vivo Infusion posts all open positions on the Careers page of the company website: https://vivoinfusion.com/careers/

Applicants will never be asked to provide personal identification information (e.g., SSN, Driver’s License, Passport) or financial information (e.g., Banking Information) during the application and Interviewing process.

We may request:

• Contact details such as name, address, email address, and phone number.
• Employment history including previous employers and job titles/positions.
• Background information including academic/professional qualifications, job qualifications, education, certifications or licenses, details included in your CV/resume, transcripts, and employment references.
• Nominated references including their name, contact details, employer, and job role.
• Proof of your eligibility to work in the US.
• Desired salary.

If you have any questions or concerns about this Recruitment Privacy Statement or how we handle your personal data, please contact us at 855.478.1528 or emailing Info@VivoInfusion.com.