Business Analyst

About Tidal Commerce Inc.

Tidal is an outcome-focused, specialized eCommerce consulting and engineering boutique for B2C & B2B businesses, offering comprehensive solutions from ideation to implementation and management.

• Recognized as a Shopify Plus partner.
• Expertise in headless and composable technologies.
• Diverse B2C and B2B planning and implementation experience and a deep understanding of both markets.
• Integrated onshore and offshore teams in six countries, offering support for round-the-clock productivity.
• Member of Umbrella-Incorporated, a business consulting firm, Tidal provides holistic end-to-end digital transformation solutions with cross-functional expertise in strategy, finance, operations, marketing and technology.

About the role

We are looking for a skilled Business Analyst with strong eCommerce expertise to join our team on a part-time basis. The ideal candidate will have hands-on experience with Commercetools, a solid understanding of subscription models (e.g., Zuora), and a proven track record of supporting scalable eCommerce solutions. You will work closely with cross-functional teams, translating business needs into actionable technical requirements and ensuring successful project delivery.

What you'll do

• Gather, analyze, and document business requirements for eCommerce platforms, subscription models, and related integrations.
• Translate business needs into functional specifications, user stories, and workflows for development teams.
• Collaborate with stakeholders to design scalable eCommerce and subscription solutions using Commercetools and Zuora.
• Identify gaps, challenges, and opportunities in current business processes and propose improvements.
• Support solution design by providing detailed analysis of eCommerce features, product catalogs, pricing, and subscription workflows.
• Participate in project planning, testing, and user acceptance, ensuring deliverables meet business and technical requirements.
• Act as a liaison between business stakeholders, product owners, and technical teams to ensure clear communication and alignment.
• Stay up-to-date with eCommerce and subscription management best practices and emerging trends.

Who you are:

• Minimum of 5 years of experience as a Business Analyst with a focus on eCommerce solutions.
• Hands-on experience with Commercetools and familiarity with subscription platforms such as Zuora.
• Strong understanding of eCommerce processes including product catalog management, pricing, promotions, and order/subscription workflows.
• Experience creating functional specifications, user stories, process flows, and use cases.
• Strong analytical, problem-solving, and documentation skills.
• Excellent communication and stakeholder management skills, able to bridge business and technical teams.
• Ability to thrive in fast-paced, evolving environments and manage multiple priorities.

What We Offer:

• Opportunity to work with a talented and passionate team.
• Continuous learning and professional development opportunities.
• Collaborative and innovative work environment.
• Flexible work arrangements