Business Analyst

Join Our Team as a Business Analyst - Research and Insights!

New Metrics is a leading experience management consultancy, supporting organizations in end-to-end transformations in Customer Experience (CX), Employee Experience (EX), Brand Experience (BX), and Product Experience (PX). We build real-time insight engines to empower our clients to take human-centric and data-driven actions.

Our values of Be Bold, Be Curious, Be Human Centric drive everything we do. Our mission is to make a meaningful impact by empowering businesses and creating human value.

About the Job:

We are seeking a dynamic Business Analyst to join our Research and Insights team. The ideal candidate will support the design and analysis of CX and EX journeys, gather and analyze data, support the design of journey improvements, contributing to overall project documentation, and participating in workshops. This role demands a results-driven mindset, problem solving skills and high accountability. The candidate must excel in communication and project management, and embody our company culture.

Your Main Duties Will Include:

• Data Gathering & Analysis : Collect and analyze data related to employee experiences and feedback, using analytical tools to identify trends and insights.
• EX/CX Journey Mapping : Assist in the design and continuous refinement of employee journey maps to improve the overall employee experience.
• Reporting & Presentations : Prepare detailed reports, presentations, and insights for key stakeholders, ensuring clarity and actionable recommendations.
• Collaboration & Knowledge Sharing : Collaborate closely with team members to achieve project goals, share knowledge, and contribute to the development of the team's intellectual assets.
• Accountability : Commit to project deadlines and deliver work with minimal need for revisions, while ensuring expected outcomes are communicated effectively to the engagement manager.
• Internal Contributions : Contribute to internal research, thought leadership, and the development of intellectual property within the EX/CX domain.
• Business Development : Support the development of proposals and sales presentations under the guidance of senior team members.

What We Expect From You:

• Excellent verbal and written communication skills in both Arabic and English.
• Experience in data analysis, preferably in Employee Experience or Human Resources.
• Proficiency in data analysis tools and software.
• Proven skills in Microsoft Office (mostly Excel and PowerPoint).
• Strong analytical skills and the ability to creatively solve complex problems.
• Strong organizational skills and attention to detail.
• Bachelor’s degree in engineering, business administration or a related field.
• Self-starter attitude, self-motivated and confident, with a strong work ethic.
• Excellent organizational skills, having the ability to prioritize workload whilst being resilient and able to cope well under pressure and meet tight deadlines.
• The ability and willingness to travel, when necessary

Qualifications:

• Years of experience: 0-2 years of relevant experience
• Basic understanding of various industries, including their market dynamics, trends, and challenges related to experience management.
• Prior consulting experience is required.

What You Can Expect From Us:

At New Metrics, we are committed to creating an inclusive, flexible, human-centric and supportive work environment.

When you join our team, you can expect:

1. Exceptional trust based culture that fosters inclusion, creativity, and innovation:

• 91% of employees feel engaged, reflecting our ongoing efforts to deliver the best in class employee experience
• 94% of our employees feel included and have a sense of belonging
• 94% of employees trust their manager

2. Collaboration with a passionate and high-performing team that values appreciation of individual attributes and diverse perspectives

3. Exposure to a global brand known for its commitment to excellence and making a difference in creating human value

4. A comprehensive focus on flexibility, wellness and result orientation in operation

5. Strong focus on life-long learning and continuous development, along with opportunities to enhance your skills and knowledge

6. Equal opportunities for growth and development, supported by subsidized professional qualifications and paid professional memberships to advance your career

7. A commitment to environmental sustainability, creating a positive impact on the world around us

Join our passionate team at New Metrics and make a meaningful impact on the world of experience management! Our values, mission, and culture drive us to create flawless experiences that matter. If you're ready to delve deeper and contribute to our vision, apply now. We can't wait to hear from you!