Business Analyst

The NC Department of Health and Human Services – Information Technology Division (ITD) seeks a Senior Business Analyst to support business case analysis, process re-engineering and requirement gathering activities.

RESPONSIBILITIES

• Conducts stakeholder analysis
• Conducts market research and analysis
• Identify and document detailed current and future state process workflows using BPM standards
• Develops Context diagrams, functional decomposition, and process workflows
• Document gap analysis and Develops the following documents: business process models, use cases, wire-frames, entity relationship diagrams, data dictionaries, system context diagrams
• Gathers, develops, documents and validates business, functional and technical requirements and maintain Requirement Traceability matrix
• Build Business, stakeholder, solution and transition requirements
• Prepare and maintain documentation and artifacts including analysis, reports and user documentation in accordance with PMO PM and BA methodology
• Works with Project Managers, Portfolio Managers, developers, and end users to ensure application designs meet business requirements
• Provide business analysis deliverables as input to the procurement documents and assist in writing the procurement documentation as required
• Perform functional, integration testing UAT support, including developing test scenarios and cases
• Support required system go-live activities
• Authors and prepares meeting minutes to be distributed to a variety of audiences
• Creating User stories and acceptance criteria and authors other Agile documents and deliverables

KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES:

• Demonstrated experience participating in the documentation of functional requirements and technical specifications for existing and new applications
• Strong writing and communication skills and can build relationships with both their team members and clients
• Results-oriented individual with a very strong work ethic and must be able to demonstrate excellent negotiation, communication and problem-solving skills
• Ability to work with customers as a member of cross-divisional work groups and maintain positive and productive relationships with customers, peers, and superiors
• Ability to act independently with sound business judgment and thrive in environment with diverse communication styles
• Ability to prepare and present oral and written documents clearly and concisely
• Exhibit comprehensive knowledge of the work requirements demonstrated by an in-depth understanding and use of advanced principles, theories and practices associated with Business Analysis and PMI PMBOK® Guide and Standards
• Experience working with customers to advise on strategies, alternatives and the implications of specific application customization and interface designs
• Possess a high-level understanding in the areas of application programming, database and system design
• Ability to manage complex assignments with multiple work streams and aggressive (and sometimes competing) timelines
• Understanding of Software Development Lifecycle (SDLC) concepts and process
• Knowledge of and experience with IT Service Management best practices and principles
• Experience with Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) and Microsoft Project
• Extensive understanding of SharePoint end user experience, sites, libraries, lists and groups

Skill Matrix:

• Extensive knowledge of business system analysis techniques and testing methodologies Required 7 Years
• Demonstrated experience in gathering business requirements and development of business rules and process flow. Required 7 Years
• Proven experience with business process design and definition Required 7 Years
• Experience with Business Analysis methodologies and problem solving Required 7 Years
• Extensive experience in using JIRA Required 7 Years
• Extensive experience in using Confluence Required 7 Years
• Ability to utilize Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) Microsoft Project Required 7 Years
• Excellent communication skills (both verbal and written) Required 7 Years
• Experience in development of procurement related documents including RFP and evaluation criteria. Required 7 Years
• Demonstrable analytical skills and an attention to detail. Required 7 Years
• Extensive experience in collaborating with Product Owners and other stake holders to derive Business Requirements Required 7 Years
• Excellent creative thinking and problem solving skills Proactive, quality oriented, with demonstrated leadership and team building skills. Required 7 Years
• Knowledge Creating Sequence Diagram and flow charts Required 7 Years
• Experience working for State government Highly desired
• Knowledge of Salesforce platform Desired
• Healthcare related experience Nice to have
• Salesforce Certified Business Analyst Highly desired