Business Analyst

Designation: Business Analyst

Location: Saudi Arabia (Riyadh)

Role Purpose

The Business Analyst (BA) will play a critical role in enabling enterprise modernization and digital transformation initiatives. The role focuses on studying existing customer journeys, business processes, applications, infrastructure, and IT systems, and translating business priorities into a structured modernization roadmap. The BA will act as a bridge between business stakeholders and IT leadership, ensuring alignment with strategic drivers, regulatory needs, and operational pain points.

The BA will act as a bridge between business, operations, compliance, and technology , ensuring that digital initiatives are business-led, value-driven, and aligned with Saudi regulatory and Vision 2030 objectives .

Key Objectives

Analyze current-state customer journeys, business processes, and IT systems
Identify pain points, inefficiencies, and technology constraints
Define future-state journeys and capabilities aligned with business strategy
Develop a prioritized, business-driven modernization and digital transformation roadmap.

Key Responsibilities

Business & Customer Journey Analysis

Conduct detailed analysis of customer journeys across digital and non-digital channels
Document current-state (“as-is”) and future-state (“to-be”) customer journeys
Identify friction points related to performance, availability, usability, and data access
Align customer journey improvements with business outcomes such as efficiency, scalability, and customer experience

Process & Capability Assessment

Analyze end-to-end business processes supporting portfolio management, trading, client relationship management, and digital engagement
Identify process gaps caused by system limitations, manual workarounds, or lack of integration
Define required business and IT capabilities to support future operating models

Digital & Modernization Roadmap

Define a phased modernization roadmap aligned to:
Business priorities and strategic initiatives
Performance and scalability improvement
Governance and analytics enablement
Support prioritization based on business value, risk, complexity, and dependency analysis

Stakeholder Engagement & Alignment

Work closely with business stakeholders, operations teams, and IT leadership
Facilitate workshops, interviews, and working sessions to capture requirements and priorities
Translate business needs into clear, actionable requirements and transformation themes
Ensure alignment between strategic drivers, regulatory needs, and technology initiatives

Key Deliverables

Customer Journey Maps (As-Is and To-Be)
Business Process Models and Capability Maps
Pain Point and Gap Analysis Reports
Business-Aligned Modernization & Digital Transformation Roadmap
High-level requirements and initiative definitions for downstream delivery teams

Required Skills & Experience

Core Skills

Strong experience as a Business Analyst in digital transformation or IT modernization initiatives
Proven ability to map customer journeys, business processes, and IT landscapes
Experience working with senior business stakeholders and IT leaders
Strong analytical, facilitation, and documentation skills

Soft Skills