Business Analyst

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Business Analyst
Job Title: Information Technology BA III
Agency: Health & Human Services Comm
Department: TIERS Elgblty Apps Staff
Posting Number: 14825
Closing Date: 05/11/2026
Posting Audience: Internal and External
Occupational Category: Computer and Mathematical
Salary Range: $5,797.66 - $7,652.91
Pay Frequency: Monthly
Salary Group: TEXAS-B-25
Shift: Day
Additional Shift:
Telework:
Travel: Up to 10%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 1609 CENTRE CREEK
Other Locations:
MOS Codes: 8846,8848,8858,14NX,15AX,16KX,181X,182X,1D7X1,255A,25B,26B,62E,681X,682X,781X,782X,CYB10,CYB11,ISM
IT,Z Prefix

Brief Job Description:

Coordinates IT SSA audit responses. Leads the TIERS Command Center following software releases. Serves as the Manage Office Resources (MOR) administrator, resolving MOR issues and acting as a subject matter expert. The above responsibilities require complex communication between multiple IT and Program areas; the BA must lead a variety of action items from inception to completion. The position demands great responsibility, experience, capability, and dedication.

Essential Job Functions (EJFs):

Attends audit-related meetings and represents IT SSA to determine required responses. Gathers artifacts needed to satisfy audits. Coordinates, provides guidance, and follows up on action items to ensure timely responses from applicable teams/individuals including other business analysts and developers. (50%)

Leads the Command Center (issue reporting venue) following software releases, including facilitation of a daily call with stakeholders until issues are resolved or resolutions are underway. Follows up on resulting action items and communicates regular updates to stakeholders. (25%)

Serves as the Manage Office Resources (MOR) administrator. Duties to include: researching user profiles, supporting the administrative structure in TIERS and performing troubleshooting functions to include resolution of MOR issues; providing consultation and direction to other areas of IT SSA and Program areas relating to TIERS Security roles or TIERS MOR for system modifications/enhancements. (15%)

Provide support as needed: production support requests; reports processing; special projects; mandatory trainings. (10%)

Knowledge, Skills and Abilities (KSAs):

Knowledge of Health and Human Services IT Applications and eligibility systems (TIERS, State Portal, YourTexasBenefits.com).
Skill in communicating effectively both orally and in writing.
Skill in analyzing complex information technology (IT) documents, policies, and procedures.
Skill in developing creative and workable solutions for complex problems and issues.
Skill in using presentation (Excel) software.
Skill in editorial and design concepts and practices.
Skill in organization and planning.
Skill in detailed work.
Ability to work professionally with a broad range of stakeholders.
Ability to establish and maintain effective and harmonious working relationships.
Ability to gather, assemble, correlate, and analyze facts.
Ability to research, prepare, and direct information effectively.
Ability to develop and evaluate procedures and processes.
Ability to prepare concise user resource documents and related artifacts.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Preferred graduation from an accredited four-year college or university with major course work in business, communications, or IT/computer sciences. Minimum of three years of experience with the State of Texas Health and Human Services organization required, with focus on eligibility programs or systems information management. Preferred experience working professionally with a broad range of stakeholders. Preferred knowledge of State of Texas, Health and Human Services (HHS) eligibility programs. Experience working with Texas HHSC automated eligibility systems preferred. Relevant experience that exceeds the minimum requirement may be substituted for the education requirement on a year-for-year basis.

Additional Information:

This position is located in Austin, Texas. Applicants must be willing to work onsite in an Austin, TX HHS office.

Applicants who fail to follow the written instructions in completing the State of Texas employment application will be disqualified.

The posted salary range reflects the minimum and maximum for this position allowable by state law. Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual Chapter 7.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.