Business Analyst

Key Responsibilities

1. Pre-Sales Documentation

• Collaborate with Sales and Solutions teams to document discovery meetings, client requirements, and solution overviews.
• Capture and document client needs, business challenges, and success criteria.
• Prepare comprehensive Pre-Sales Documentation Packages including requirement summaries, scope outlines, and key assumptions.
• Ensure documentation is complete and structured for seamless handoff to Project Management teams.

2. Execution-Phase Documentation

• Develop and maintain Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
• Document project deliverables including:
• Use cases
• User stories
• Process flows
• Technical specifications
• API documentation
• Conduct documentation reviews to ensure clarity and completeness before development handoff.
• Maintain centralized documentation repositories using tools such as Confluence and Microsoft SharePoint.
• Create User Acceptance Testing (UAT) documentation, test scenarios, and validation matrices.
• Document change requests, scope modifications, and maintain a clear audit trail.

3. Post-Sales Documentation

• Develop comprehensive project handover documentation for client success and support teams.
• Document system configurations, deployment details, and operational runbooks.
• Create user manuals, training guides, and FAQ documentation for end users.
• Ensure all as-built documentation accurately reflects the final delivered solution.
• Develop and maintain support and maintenance documentation for ongoing projects.

4. SDLC Best Practices & Process Guidance

• Serve as the internal subject matter expert for SDLC documentation practices.
• Establish documentation standards, templates, and guidelines across the organization.
• Provide training and coaching to teams on requirements documentation, UAT planning, and knowledge transfer.
• Identify gaps in documentation and recommend process improvements.
• Ensure compliance with all SDLC phases including discovery, design, development, testing, deployment, and support.

5. Cross-Functional Collaboration

• Work closely with Sales, Project Managers, Developers, and QA teams to ensure documentation aligns with project execution.
• Facilitate knowledge sharing and documentation updates across teams.
• Support project managers in tracking project updates and documenting change requests.
• Act as a quality advocate by ensuring specifications are complete and unambiguous before development begins.

6. Documentation Quality & Maintenance

• Ensure all documentation is accurate, clear, structured, and easily accessible.
• Create documentation for internal products for both internal and external stakeholders.
• Develop internal processes, templates, and documentation checklists.
• Implement and maintain strong version control practices.
• Keep documentation updated to reflect system changes post-deployment.
• Track and measure documentation quality and completeness through defined metrics.

Required Qualifications

• Bachelor’s degree in Business Administration, Computer Science, Information Systems, or related field.
• Proven experience in technical documentation, business analysis, or SDLC documentation roles.
• Strong experience creating BRD, FRD, UAT documentation, and process documentation.
• Familiarity with documentation and collaboration tools such as Confluence, Microsoft SharePoint, or similar platforms.
• Strong analytical, communication, and documentation skills.
• Ability to collaborate across cross-functional teams

Job Type: Full-time

Pay: Rs150,000.00 - Rs225,000.00 per month

Application Question(s):

• How many years of experience do you have in technical documentation, business analysis, or SDLC documentation?
• Have you created Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) in your previous roles? Please briefly describe your experience.
• What approach do you use to convert client discussions into structured requirements documentation
• What tools have you used for documentation? (Example: Confluence, Microsoft SharePoint, Google Docs, Notion, etc.)
• Are you comfortable working in evening shift 3pm till 12am?
• What is your current salary?
• What is yourexpected salary?

Education:

• Bachelor's (Required)

Experience:

• Business Analyst: 1 year (Required)

Work Location: Hybrid remote in Pakistan