Business Analyst

UNIVERSAL Technologies is seeking a Business Analyst for a hybrid role in Albany, NY to support business process analysis, operational documentation, workflow improvement, and recurring reporting initiatives within a client-facing enterprise environment. Local candidates with an active LinkedIn preferred. The ideal candidate will possess strong analytical, documentation, stakeholder engagement, and reporting coordination skills with experience supporting operational and business process improvement efforts.

***Onsite 2 days/week. 1 year contract approximately.

WHO WE ARE

UNIVERSAL Technologies is a certified Women-Owned (M/WBE) IT solutions and consulting company focused on delivering enterprise systems that significantly improve our clients’ IT performance. We specialize in Development, Business/Systems/Data Analysis, Project Management, Cyber Security, Network Engineering, and High-Level System Architecture. For over 15 years, UNIVERSAL Technologies has supported organizations in modernizing their IT strategies and operations while serving as a trusted extension of their internal technology teams.

WHAT WE OFFER

W2 employees can expect:

• Competitive pay
• Health/Dental Insurance
• Group Life Insurance
• 401K
• HSA/FSA
• Pre-Tax Transportation Program
• Generous Paid Time Off/Holiday Policy

MANDATORY SKILLS/EXPERIENCE

• Bachelor’s degree in Business, Information Systems, Data Analytics, Public Administration, or related field
• 3–7+ years of relevant experience in business analysis, data analysis, or related roles
• Strong analytical, problem-solving, and critical thinking skills
• Experience eliciting, documenting, and validating business requirements and operational processes
• Experience developing use cases, workflow diagrams, and process documentation
• Experience documenting current-state and future-state workflows
• Experience creating, standardizing, and maintaining Standard Operating Procedures (SOPs) and operational documentation
• Experience managing recurring reports, reporting schedules, and reporting inventories
• Experience creating and maintaining report documentation, business rules, and report definitions
• Ability to validate report outputs and ensure reporting accuracy and audit readiness
• Strong written and verbal communication skills with the ability to collaborate with technical and non-technical stakeholders
• Ability to manage multiple priorities within a client-facing environment

SCOPE OF SERVICES

• Elicit, document, and validate business requirements through stakeholder engagement sessions
• Develop use cases, workflow diagrams, and process flows
• Document current-state and future-state operational workflows and business processes
• Create, standardize, and maintain SOPs and operational documentation
• Manage and maintain recurring report schedules and reporting inventories
• Create and update report documentation, including report definitions and business rules
• Ensure timely and accurate delivery of recurring reports
• Validate report outputs with stakeholders and support audit readiness activities
• Collaborate with stakeholders to improve reporting processes, operational workflows, and documentation standards

UNIVERSAL Technologies is an equal opportunity employer.