Business Analyst III

Job Summary

Are you looking for career opportunities that provide top-notch benefits including paid vacation & sick leave, outstanding health & dental insurance, a free health clinic for you & your dependents, a generous retirement plan, and much more? Do you reside in Texas or are you willing to relocate? If you've answered yes, then bring your talents and leadership to Travis County! We offer a premier Total Rewards Package that includes a highly rated retirement plan, vacations, sick leave, 3 personal holidays, 12 company holidays, longevity pay, tuition reimbursement, medical, dental, vision, and a free employee health care clinic. We feature a competitive salary together with a stable work environment, no routine overnight travel, casual dress attire, professional development, flexible work schedule, and a work environment that is primarily remote (60/40 hybrid).

This Business Analyst III position focuses primarily on solution validation and testing leadership, including test planning, UAT coordination, requirements traceability and defect management for vendor supported implementations. Successful candidates will be skilled in developing comprehensive test strategies, detailed test plans, test cases and traceability documentation to ensure full requirements coverage. Proven expertise coordinating and facilitating User Acceptance Testing (UAT), managing test cycles, and overseeing defect tracking processes. Deep knowledge of software testing methodologies including functional, regression, integration and UAT testing with a solid understanding of system integrations, data mapping, workflow validation and requirements management. Adept at using requirement and test management tools, applying structured change control practices, and leveraging strong analytical and problem-solving skills to identify root causes and assess business impact.

This is the fourth in a series of four business analyst-related job classifications within the Information Technology job family. Provides moderately complex to complex technical consulting and support services for defining, developing and improving functional or business processes to meet user and organizational needs. The Business Analyst III performs complex Information Technology functions and may perform computer hardware and software installation, network administration and database management within a department. This classification may require a flexible work schedule in order to meet the needs of the department.

Duties and Responsibilities

• Experience leading testing for vendor-implemented solutions
• Ability to create detailed test plans, test cases, and traceability documentation
• Experience coordinating and leading UAT
• Expertise in software testing methodologies (functional, regression, integration UAT)
• Solid understanding of system integrations, data mapping, and workflow validation.
• Proficiency with requirement and test management tools
• Strong analytical and problem-solving skills with the ability to identify root causes and assess business impact
• Ability to manage test cycles and defect tracking efforts
• Provides moderately complex to complex technical consulting and support services for defining, developing, and improving functional or business processes to meet user and organizational needs. Works with stakeholders and staff to define problems and management requirements.
• Solicits and interprets client requests, documents client needs and automated procedures and works with users to improve business processes. Proposes alternatives appropriate within the broader context of County Information Technology and other operations and technology.
• Develop Business Workflow Process using Business Process Modeling Notation 2.0 (BPMN 2.0).
• Resolves day-to-day technology needs of the department with a focus on the analysis of processes, dissecting problems, and suggesting solutions.
• Reviews business processes, analyzes existing procedures and systems, and makes recommendations for improvements.
• Develops process performance measures and assists in planning the transition to a new process.
• Participates in continuous review and update to ensure that processes meet changing departmental and organizational conditions.
• Identifies processes for improvement, documents existing processes, and identifies and analyzes gaps between current processes and the desired state.
• Interfaces and collaborates with stakeholders and staff in the design of new programs, processes, projects, and software.
• Conducts analysis, design, programming, validation, testing, training, and maintenance.
• Assists in evaluating and acquiring vendor hardware and software for user department. Collaborates with users, research product information, assesses available technology, makes recommendations, and assists with the purchasing process.
• Uses reporting tools to develop moderately complex to complex reports for department business processes and statistical reports which are used by management to help them evaluate department productivity and workload.
• Research departmental data and recommend effective use of business information. Research, documents and catalogues business and information system processes.
• Lead in meetings with multiple stakeholders, including product and development teams to assess the impact of proposed solutions, and deployments and help to minimize disruption to services.?
• Participates in or leads many cross-functional project teams involving various levels of internal and external participants. Facilitates team building to identify and resolve system or process problems.
• May lead or mentor the work of lower-level Information Technology staff.
• Provides end-user and system support for specified department applications and functions.
• Produces periodic status and operational reports for management review.
• Assists with training efforts of systems implementation, including documentation, instruction, and hands-on-training of others.
• Performs other job-related duties as assigned.

Minimum Requirements

Education and Experience:
Bachelor's degree in Computer Science, Information Systems, Business Administration or a directly related field AND five (5) years of relevant work experience;

OR,

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements:
Valid Texas Driver's License.

Preferred:
Experience with Jama Connect or similar requirements management tool.

Knowledge, Skills, and Abilities:

Knowledge of:

• Policies, practices, procedures and terminology of assigned function.
• Federal, State, Local and County applicable laws, rules, regulations and guidelines.
• Information technology hardware, software and peripherals as related to assigned function.
• Existing automated business applications and their relationships to each other and interfaces with other automated systems.
• Software engineering and the software development lifecycle.
• Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
• May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information.

• Understanding technical problems and solutions in relation to current, as well as future, business environment.
• Problem-solving and decision-making.
• Training users on computer applications.
• Translating moderately complex concepts for peers and customers.
• Network administration and maintenance.
• Installing, maintaining and troubleshooting of hardware, software and peripherals.
• Both verbal and written communication, including presentations and communicating technical issues in non-technical language.

• Identify and analyze end-user problems and develop practical technological solutions.
• Lead, supervise and/or work independently and efficiently and as part of a team.
• Manage time well, perform multiple tasks and organize diverse activities.
• Research, compile, analyze, interpret and prepare a variety of memorandums or reports.
• Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies and providers, other County employees and officials, and the general public.

Work Environment & Other Information

Physical requirements include the ability to lift/carry up to 35-40 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, sitting, walking, climbing, crawling, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, and squatting to perform the essential functions. Subject to exposure to variations in extreme heat, cold, mechanical, fume/odor, and dust/mites.

Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.

Work Hours: 8 am - 5 pm, Monday-Friday.

Location: 700 Lavaca, Austin, TX 78701.

Department: Information Technology

Criminal, Driving, Education, and Employment Background Checks Required.

For updates or questions on this position, contact: Shari.Campos-lopez@traviscountytx.gov

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.