Business Analyst-Performance Marketing Corporate Website Management- Senior Associate

Join a team that’s shaping the future of digital experiences at JPMorgan Chase. As a Business Analyst, you’ll drive innovation and deliver impactful web solutions that connect millions of users to our brand. Make your mark by transforming ideas into seamless digital journeys.

As a Business Analyst on the Performance Marketing Corporate Websites Management team, you’ll collaborate with cross-functional partners to deliver high-impact web solutions. Your day will include leading agile ceremonies, translating business needs into actionable requirements, and leveraging tools like Figma and Jira. Your work ensures our digital platforms are user-centric, efficient, and aligned with strategic goals.

Job responsibilities

• Collaborate with product owners, developers, and the UX design group to bridge business and technical needs.
• Apply Behavior-Driven Development (BDD) practices, writing clear "Given-When-Then" scenarios.
• Develop and review user stories, use cases, and technical specifications.
• Gather requirements and author improvement suggestions with platform teams.
• Use Figma to facilitate design collaboration and communicate design elements to developers.
• Evaluate and document impact and gap analyses for proposed changes.
• Assist developers with technical improvements and system refactoring.
• Support Business as Usual (BAU) requests and strategic client initiatives.
• Track and analyze development KPIs using data visualization tools.
• Support scrum coaches and contribute to agile process enhancements.
• Lead daily scrum calls, pre-refinement sessions, and sprint 0 planning meetings.

Required Qualifications, capabilities, and skills

• Bachelor’s degree in Business, Computer Science, or related field, or equivalent experience.
• Experience in business analysis and data analytics.
• Proficiency with Jira, Figma, and data analysis tools (e.g., MS Excel).
• Ability to translate design concepts into technical specifications.
• Ability to write clear Behavior Driven Design/Development scenarios ("Given-When-Then").
• Strong documentation and communication skills.
• Collaborative mindset for cross-team work.
• Strong problem-solving and strategic thinking skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Experience leading agile ceremonies and project planning.
• Skilled in tracking and analyzing KPIs.

Preferred Qualifications, capabilities, and skills

• Proactive approach to process improvement and innovation.
• Experience supporting technical refactoring initiatives.
• Experience working with remote or globally dispersed teams.
• Advanced proficiency in data visualization tools (e.g., Tableau, Power BI).
• Familiarity with financial or digital marketing environments.
• Knowledge of emerging digital trends and technologies.
• Agile certifications (e.g., Scrum, Kanban) or significant agile experience.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans